Townsville City Council is seeking a Team Manager Customer Experience to lead frontline customer services and drive ongoing transformation aligned with our Corporate Plan. You will champion the customer experience agenda and ensure cross‑functional alignment of people, processes, policies and technology to serve Townsville’s community.
The role emphasizes accountability as the Voice of the Customer and requires substantial leadership in a complex organisation with governance over budgets and
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📌 Customer Experience Lead - Multi-Channel Contact Centre (Townsville City)
🏢 Townsville City Council
📍 Townsville City
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