Customer and Brand Experience Coordinator

Customer and Brand Experience Coordinator

Customer & Brand Experience Coordinator

About GoodnessMe

GoodnessMe is Australia’s leading health food subscription box and online store, delivering all-natural, nutritionist-approved products to thousands of happy customers. Our mission? To make healthy living simple, exciting, and accessible.

We’re now looking for a Customer & Brand Experience Coordinator to join our high-performing, purpose-driven team. If you’re passionate about wellness, love working with people, and thrive in a fast-paced environment — this is your sign.

As our Customer & Brand Experience Coordinator, you’ll be the friendly face (and voice!) of our brand — ensuring customers have a seamless experience and our brand partners feel supported and valued. You’ll manage day-to-day enquiries, coordinate subscription box partnerships, and keep things running smoothly behind the scenes.

- Respond to inbound enquiries via email (Gorgias), social media DMs, and phone
- Troubleshoot customer concerns and deliver timely resolutions
- Communicate order updates and coordinate refunds, delays, and courier follow-ups
- Track and report customer feedback and trends to the team

Brand Partnerships

- Pitch marketing collaborations to leading health & wellness brands
- Manage supplier relationships, from onboarding to execution
- Coordinate contracts, product logistics, and monthly partner comms
- Review product suitability based on dietary standards and customer preferences

Operations & Admin

- Support corporate accounts and warehouse with returns, replacements, and ad hoc send-outs
- Create detailed packing briefs and manage product deliveries
- Maintain our customer service manual and process documentation
- Assist with general admin and reporting tasks
- 1–3+ years in customer service, brand partnerships,



or eCommerce coordination
- Clear communicator with strong interpersonal and problem-solving skills
- Detail-oriented with the ability to juggle multiple tasks and deadlines
- Passion for health, wellness, and purpose-led business

(These aren't deal breakers — but will help you hit the ground running!)

- Google Drive / Google Workspace
- Recharge (subscription platform)
- Shopify (eCommerce)

What You’ll Love About Working With Us

- Work with a passionate, tight-knit team driven by purpose
- Enjoy staff discounts on healthy products and subscription boxes
- Grow with a fast-moving company making a real difference

Apply Now

If you're excited about this opportunity, we'd love to hear from you. Apply via LinkedIn and send your CV and a short direct message why you think you'd the ideal candidate for the role.

Seniority level

- Seniority level

Entry level

Employment type

- Employment type

Full-time

Job function

- Job function

Marketing and Sales
- Industries

Food and Beverage Services

Referrals increase your chances of interviewing at GoodnessMe by 2x

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📌 Customer and Brand Experience Coordinator (Sydney)
🏢 GoodnessMe
📍 Sydney