Shift is a quick-growing Australian fintech helping SMEs manage cashflow and finance products. We’re building a supportive team in North Sydney and looking for a Customer Service Team Lead to oversee a small group of officers, providing coaching and hands-on support for complex cases.
You’ll push a culture of excellent service, manage escalations, optimize processes, and report on performance. If you’re collaborative, data-driven, and passionate about customer outcomes, you’ll thrive in this role.
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📌 Customer Service Team Lead – Coach, Escalations & Credit Outcomes (Surry Hills)
🏢 Shift
📍 Surry Hills
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