Merlin Entertainments invites an experienced Guest Excellence Manager to lead all front-of-house operations at Sydney Tower Eye. You will drive guest satisfaction, coach leaders, and ensure service standards across Admissions, Ticketing, VR and Skywalk, while maintaining safety and performance metrics.
The role requires 8–10 years in hospitality or attractions, solid leadership, and a focus on continuous improvement. A formal First Aid and Fire Warden credentials are preferred.
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📌 Guest Experience Leader, Iconic Sydney Attraction (City of Sydney)
🏢 The Eye Brand
📍 City of Sydney
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