About the Business
VDG is a nationally recognised provider of commercial cleaning, security, hygiene/washroom, hospitality services, and grounds maintenance. Renowned for our commitment to excellence, VDG combines industry expertise, creative practices, and a focus on quality to provide reliable, efficient, and customised services. Our teams are highly trained, safety-focused, and dedicated to maintaining the highest operational standards across every site.

The Opportunity
We have an exciting opportunity for a proactive and detail-oriented Portfolio Manager to join our commercial cleaning division. This full-time role offers an attractive salary package and the chance to be part of a supportive, high-performing team culture focused on operational excellence and client satisfaction.

Key Responsibilities
As a Portfolio Manager, your role will focus on managing and supporting your team members and portfolio of client sites. Your responsibilities include:

- Completing regular site-based quality control inspections and audits across your portfolio to ensure high-quality service delivery.

- Maintaining and managing relationships with clients and on-site contacts.

- Achieving and exceeding your portfolio performance KPIs.

- Facilitating ongoing training and toolbox sessions to reinforce safety, compliance, and operational excellence.

- Ensuring any items requiring rectification are promptly addressed, with full communication and follow-up.

- Quoting and managing ad-hoc work while ensuring successful delivery of routine and ad-hoc services.

- Identifying opportunities for value-add services and additional service recharge opportunities.

- Managing timesheets and ensuring accurate payroll submissions.





- Conducting regular physical visits to all sites to inspect staff, perform random compliance spot checks, and verify staff are working safely, compliantly, and to quality standards.

- Responding promptly and following correct procedures for incident reporting, including completing incident reports.

- Acting as the first point of contact for client queries, additional requests, or requests for rectification.

Skills and Expertise
To succeed in this role, you will need:

- Minimum 3-5 years’ experience in commercial cleaning industry

- Proven track record of managing multi-site accounts and portfolios.

- Strong attention to detail and excellent time management and organisational skills.

- Highly developed verbal and written communication skills.

- Ability to manage and lead staff effectively while maintaining strong client relationships.

- Up-to-date strong understanding of cleaning procedures, WHS, Compliance, and cleaning equipment/machinery.

- Experience in digital rostering and performance management.

- Strong problem-solving skills and the ability to train staff when required.

- Flexibility in start times to achieve optimal results for clients.

- Intermediate computer and smartphone skills (Word, Excel, Outlook, Digital Rostering Systems).

- Dependable, highly organised, and self-motivated.

- Own car and current driver’s licence.

What We Offer

- Competitive full-time salary package.

- Car allowance to support your travel between sites.

- Mobile phone and other work-related tools.

- The prospect to work in a professional, high-performing team with a focus on career development, operational excellence, and recognition for results.

📌 Portfolio Manager - Full Time - Picton, North Richmond & Blue Mountain Areas (Sydney)
🏢 VDG Services
📍 Sydney