Roche Group Hospitality and Leisure Division is looking for a driven team member to join our dedicated and enthusiastic team on a full-time basis. This position is in our front office team at the Pokolbin group of operational sites, with a base of Mercure Hunter Valley Gardens, looking after both Mercure Hunter Valley Gardens and Harrigan's Hunter Valley.

This role will involve meeting and greeting guests, use of the property management system, booking & dealing with a multi-property environment, assisting guests during their stay & much more.

Some of the key task you will be responsible for performing are:

- Checking in and out of guests

- Guest services and requests

- Administration and data entry

- Reservations requests and processing

- Conduct site inspections at times

- Financial and audit processes

To successfully fill this role,



it would be favourable to have:

- Flexibility to respond to a range of different work situations

- Commitment to delivering high levels of customer service

- Previous experience in a hotel/accommodation front office position is advantageous

- Immaculate personal presentation.

- Good communication skills and a positive attitude

- Confidence & ability to work autonomously and at times unsupervised.

- RSA

If you believe you meet the above criteria and wish to apply for this great chance, please click “Apply for this job” below attaching your resume with covering letter.

Only successful candidates will be contacted.

📌 Guest Service Attendant (Pokolbin)
🏢 MERCURE
📍 Pokolbin