We’re seeking an experienced Assistant Manager to support the day-to-day operation of a busy hospitality venue, working closely with the Venue Manager to deliver excellent customer service, strong team performance and consistent operational standards.

This is a hands-on management chance for a hospitality professional with solid gaming and TAB experience.

What’s On Offer:

- Permanent Assistant Manager opportunity
- Genuine pathway to further venue management responsibility
- Broad exposure across hospitality, gaming, TAB and business operations
- Supportive leadership environment
- Opportunity to make a real impact on team performance and venue results

The Role:

- Assist the Venue Manager with the day-to-day running of the venue
- Lead the team and maintain high customer service and presentation standards
- Ensure company policies and gaming, liquor and regulatory requirements are followed
- Oversee gaming and TAB operations, including cash handling and compliance
- Complete opening, closing, security and venue lock-up procedures
- Monitor labour costs, rostering and staffing requirements
- Assist with weekly stocktakes,



cash reconciliations and cost control
- Support venue promotions and initiatives designed to drive sales and growth
- Assist with recruitment, onboarding, training and performance management
- Support the Venue Manager and confidently take charge in their absence

You’ll be an experienced hospitality supervisor or Assistant Manager with a strong understanding of gaming, TAB and venue operations.

What we're looking for:

- Previous experience in a hospitality management or supervisory role
- Current Victorian Gaming Employee’s Licence
- TAB Cash Compliance and TAB ID25 knowledge
- Victorian Responsible Service of Gaming (RSG) certification/modules
- Current RSA
- Strong understanding of cash handling and compliance procedures
- Experience with rostering, labour control and staff management
- A confident, hands-on leadership style
- Strong customer service and communication skills
- The ability to maintain standards and make sound decisions when the Venue Manager is off-site

📌 Assistant Manager (Pakenham)
🏢 Frontline Hospitality
📍 Pakenham