Job Description

We currently have an opportunity for Front Office Superstar to join our fun and highly performing Front Office team as Full-Time Front Office Supervisor. As a Front Office Supervisor, you will work closely with our Guest Service All Rounders and Assistant Managers in supervising the day to day operations of the Front Office team including but not limited to onboarding and training of new Guest Services Agents and Swiss Service Agents.

Reporting to the Front Office Manager, you will be the Hotel representative on shift and lead the day to day operations of the hotel across Front Office. Duties include but not limited to:

- Assist the Front Office Management in overseeing the efficient running of the Front Office Department,



including operations and employees.

- Along with the FO leadership team, drive Front Office projects and departmental KPIs.

- Lead by example in all areas.

- Resolve complaints and challenges presented.

- Provide guidance, support training and leadership to all employees.

- Always remain skilled in attitude, manner and presentation providing Guests with a 5 star Heart Felt Service.

This role falls under HIGA Level 5, with the following rates: Monday to Friday $31.30, Saturday $39.13 and Sunday $46.95.

📌 Front Office Supervisor (Full Time) (Sydney)
🏢 AccorHotel
📍 Sydney