Job Description

The Group Administrator role is responsible for supporting the Team Manager and Underwriting Teams in delivering services against key metrics such as SLA and quality. This includes assisting with the governance of processes and procedures to ensure compliance with increasing legislative and regulatory requirements, while fostering a high‑performance culture within the team.

These functions involve working closely with all business units to drive operational effectiveness, safeguard sensitive customer information, and ensure KPI targets are consistently achieved. Integral to this are quality and service standards which ensure the functions meet TAL’s ambition for customers and partners to trust in our processes, value the protection we provide, and feel confident we will be there when they need us most.

In this role you will:

- Manage daily workflow to meet KPIs, SLAs, and quality standards.
- Support the team and manager in addressing knowledge gaps and improving performance.




- Ensure compliance with TAL guidelines, safeguarding sensitive customer information and monitoring quality.
- Investigate and manage compliance incidents, conduct root cause analysis, and provide feedback to leadership.
- Handle complex cases, complaint escalations, and monitor workflow effectively.
- Build and maintain strong relationships with internal and external stakeholders (Underwriting, Member Services, Client Partnerships, Fund partners, service providers, project teams, and leadership).
- Communicate with clarity and positive impact across business areas, using diverse communication methods.
- Proactively identify customer issues, implement solutions, and drive improvements that add value.
- Explore opportunities to enhance team effectiveness and productivity.
- Assist the team leader to ensure activities deliver measurable customer-focused outcomes.

📌 Group Administrator (Sydney)
🏢 TAL
📍 Sydney