Job Description
Join a local organisation that puts people first.
At Peoplecare, we're more than a health insurer, we're a purpose-driven, member-owned not-for-profit that exists to make a genuine difference in the lives of our members.
Proudly based in the Illawarra and supporting communities across Australia, we've built our reputation on providing straightforward, value-driven health cover backed by exceptional, personalised service.
People are at the heart of everything we do, from the care we provide our members to the culture we've created for our team.
When you join Peoplecare, you'll become part of a supportive and connected workplace where your contribution is valued, your growth is encouraged, and the work you do every day has a meaningful impact.
Together, we're helping people feel supported, confident, and cared for when it matters most.
As part of our Overseas Visitors Health Cover contact centre team, you'll be the trusted voice our policy holders rely on, helping them navigate their policy with confidence, clarity, and care.
Whether you're answering questions, solving problems, or supporting someone through the Australian healthcare system, every interaction is an opportunity to make someone who is new to Australia days a little easier.
What You'll Be Doing
Imagine being the person who turns a confusing question into a clear solution or a stressful situation into a positive experience.
No two days are the same in this fast-paced and rewarding role.
Here's how you will make an impact:
Be the welcoming voice helping our Overseas policy holders navigate their policy with care and empathy
Responding to policyholder enquiries via phone and written channels




Helping policyholders understand their cover, benefits, policies, and claims
Processing policy updates and new memberships
Building positive relationships and creating great outcomes for our overseas policy holders
If you enjoy being busy, thinking on your feet, and helping people every day, you'll love the variety, purpose, and impact this role offers.
About You
You're a people-first professional who enjoys building connections, solving problems, and creating positive experiences.
A genuine passion for helping others
Strong communication skills, with the ability to connect with empathy and professionalism
Confidence working in a fast-paced, high-volume environment
A solutions-focused mindset and the ability to stay calm under pressure
Strong digital skills and confidence navigating multiple systems
A positive attitude, collaborative approach, and desire to learn and grow
Comfortable navigating change
Customer service experience is essential.
Experience in health insurance is highly regarded, but we're equally interested in people who bring enthusiasm, resilience, a strong work ethic and a commitment to exceptional service.
Why You'll Love Working Here
At Peoplecare, we invest in your wellbeing, development, and future success.
In return for bringing your best every day, you'll enjoy:




20% annual leave loading plus up to 5 additional days of special leave, giving you more time to recharge and focus on what matters most - pro rata for part time roles
Exclusive private health insurance benefits for you and your family
Optical and dental discounts to help you stay healthy and save on everyday essentials
Life insurance and salary continuance protection, providing added peace of mind for the future
Fitness Passport access and wellbeing initiatives that support your physical and mental wellbeing
Hundreds of discounts through Reward Gateway helping you save on travel, shopping, entertainment, dining, and more
Novated leasing options to make your next vehicle more affordable
A genuinely supportive and inclusive culture where you'll be encouraged to grow, celebrated for your contributions, and surrounded by people who care
If you're looking for a career where you can make a genuine difference, grow with a supportive team, and be part of an organisation that truly puts people first, we'd love to hear from you.
Additional Information
Permanent Full time or Part time position (flexible for either 3 full days or 5 hours per day 5 days per week)
Coverage is provided Monday to Friday, 8:30am – 5:00pm
5 weeks full time training induction
Diversity & Inclusion
We are proud to be an equal opportunity employer that celebrates diversity.
To us an inclusive workplace is one where everyone feels valued, respected, and empowered to thrive.
Our team is made up of individuals from a wide range of backgrounds, experiences, and perspectives, united by a shared commitment to making a meaningful impact.

📌 Customer Service Consultant (Part Time) (Wollongong)
🏢 Peoplecare
📍 Wollongong