Job Description
Service Desk Engineer - Modern Workplace
Sydney | Permanent | Global Organisation
Are you an experienced Service Desk / Desktop Support Engineer looking for your next opportunity in a modern, global IT environment?
This is a fantastic opportunity to join a collaborative technology team where you'll provide high-quality, primarily 1st-level support (with some 2nd-level) to users across Australia, New Zealand, and Singapore.
You'll be more than just a ticket resolver.
You'll have the prospect to work across Microsoft 365, Windows 11, Intune, endpoint technology, Teams Rooms, AV and workplace technology, while developing your skills within a structured ITIL service environment.
What you'll be doing
Provide remote and onsite 1st and 2nd line IT support to end users globally
Manage and resolve incidents and service requests through the IT service management platform
Troubleshoot Windows 11 laptops, peripherals and workplace technology
Support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint
Build, configure, deploy and maintain end-user devices using Intune/Jamf-aligned processes
Support Teams Meeting Rooms, AV, connectivity, display and audio issues
Perform controlled password and MFA resets, escalating more complex identity and security issues
Maintain high-quality ticket documentation and contribute to knowledge articles and SOPs
Work closely with the wider IT team to provide effective follow-the-sun global support
What we're looking for
We're looking for someone who combines strong technical troubleshooting skills with a genuine customer-first approach.
You'll ideally have




Previous experience in Service Desk, Desktop Support, IT Support or End User Computing
Strong Windows 11 troubleshooting experience
Practical enterprise experience supporting Microsoft 365
Experience working with an ITSM/service desk ticketing platform
Excellent communication and customer service skills
Experience supporting meeting room or AV technology
The ability to work independently onsite while following established processes and escalation pathways
Desirable experience
It would be advantageous if you have experience with:
Microsoft Intune and Windows Autopilot
Apple devices and/or Jamf
Microsoft Teams Rooms
Knowledge bases, user guides and SOPs
ITIL Foundation, or a willingness to obtain certification
Microsoft MD-102 or equivalent practical endpoint management experience
Why this opportunity?
This role offers more than a traditional Service Desk position.
It provides a genuine career pathway into Modern Workplace and Cloud Engineering for someone who wants to develop their technical skills.
You'll gain exposure to Microsoft 365, endpoint management, Intune, workplace technology and global IT operations, while developing strong service management and technical foundations.
The person we're looking for
Customer-focused, professional and approachable
Calm and methodical when solving problems
A practical, hands-on technical problem solver
Comfortable working independently and taking ownership
Someone who understands the importance of process, documentation and escalation
Keen to develop your career beyond traditional Service Desk support

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