Job Description
Work Type: Full-time, Casual, 6-Month Contract
Industry: Public Sector / Contact Centre & Customer Service
Location: Ipswich, QLD
Work Type: Full-time, Casual, 6-Month Contract
Role Level: AO3
Industry: Public Sector / Contact Centre & Customer Service
Why You'll Love This Role
Make a Difference: Work with a key State Government client, helping Queenslanders navigate and resolve complex financial matters constructively.
Supportive Environment: Join a collaborative, close‐kit team that prioritises thorough training, structured support, and continuous development.
Pathway to Public Sector Careers: Excellent opportunity to build valuable experience within Queensland Government processes and systems.
About the Opportunity
We are seeking customer‐focused Service Officers (AO3) to join an established team in Ipswich.
In this role, you will be the frontline voice assisting customers via inbound calls and written correspondence.
Rather than traditional collections, this position focuses on active listening, empathy, and working collaboratively with members of the public to negotiate practical, manageable solutions within legislative frameworks.
What You'll Be Doing
Customer Support: Handle inbound phone enquiries professionally, providing clear guidance on account resolution and payment options.
Problem Solving & Negotiation: De‐escalate sensitive customer situations using sound judgement, empathy, and active listening.
System Management: Navigate multiple digital databases and software platforms simultaneously to record case notes accurately.
Prioritisation:



Balance call handling with administrative follow‐ups in a dynamic contact centre setting.
What We're Looking For
Communication & Empathy: A natural talent for active listening and managing sensitive conversations with calm, qualified restraint.
Tech Savvy: Ability to quickly adapt to multiple software systems and enter accurate data in real time.
Reliability & Commitment: Availability to attend a comprehensive, full‐time 4-week initial onboarding program on‐site.
Background: Experience in contact centres, customer service, dispute resolution, or recoveries is advantageous but not required.
Full training is provided!
Contract & Application Details
Engagement: Initial 6‐month contract (with an initial 4‐week probationary assessment period).
Location: Fully on‐site in Ipswich.
Inclusion & Diversity: We are committed to building an inclusive workforce that reflects our diverse community.
Applicants requiring reasonable adjustments at any stage of recruitment are warmly encouraged to request them.
Consider before applying:
Your Motivation: Why you are drawn to this role.
Your Experience: How your background aligns with the responsibilities.
All successful applicants: must be able to pass a criminal history check
Key Dates
Applications Close: 3:00 PM, Thursday, 6 August ****.
Applications are moving fast, multiple roles available.
Assessment Centre: Shortlisted candidates must be available to attend an assessment centre on 24 or 25 August ****.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We actively encourage applications from any background.

📌 Ao3 Service Officer (Queensland)
🏢 Randstad
📍 Queensland