Job Description
Torrens University Australia – Brisbane QLD
Student Experience | Customer Service | Higher Education
About the Opportunity
Are you a student-focused customer service professional who enjoys solving problems and helping people navigate important moments in their education?
As a Student Services Advisor,you'llplay a key role indeliveringa consistent, high-quality campus experience for new and existing students.
You'lltake ownership of enquiries from start to finish, working with teams across Torrens University to provide clear information, resolveissuesand help students progress confidently through their studies.
This is an exciting prospect for someone who enjoys being visible and accessible on campus, thrives in a fast-paced, target-led environment, and takes pride in turning complex questions into positive student experiences.
Ifyou'repassionate about student success and delivering service withempathy,accuracyandaccountability,we'dlove to hear from you.
What's in it for you
Full-time permanent opportunity based at our Brisbane Campus.
Make a visible, meaningful difference to students on campus every day
Work collaboratively with academic, professional and student support teams
Access professional development and career growth opportunities
Be part of a collaborative, inclusive and continuously improving culture
What You'll Do
You'llprovide responsive, end-to-end support that helps students access theinformation,servicesandsolutions they need to succeed.
Responsibilities include:
Act as a welcoming first point of contact for students attending campus with questions or concerns
Manage student enquiries from beginning to end, meeting service standards and agreedtimeframes




Resolve enquiries relating to system access, subjectselection, enrolment, timetables, studentfinanceand progression
Provideaccuratesupportfor admissions, transcripts, statements of attainment and academic administration processes
Support international students with enrolment compliance and visa or Confirmation of Enrolment enquiries, within role boundaries
Work closely with Faculty, Learning Services, Technology Support, Student Records, Academic Administration and Student Finance teams
Escalate complex matters appropriately whileremaining a consistent point of contact until resolution
Assiststudents to resolve informal complaints and contribute to improvedsatisfaction,effortandadvocacy scores
Identifyopportunitiesto use student feedback and voice-of-customer insights to improve processes and service delivery
Participate in team meetings, orientation,informationsessionsandcampus events asrequired
Skills & Experience
Must Have
At least two years' experience in a front-of-house, customerserviceor customer experience role
Strong written and verbal communication skills, with the ability to explain information clearly
Strong analytical,problem-solvingand decision-making skills
The ability to build effective relationships across teams and work collaboratively to achieve outcomes
The abilitytoorganise,prioritiseandwork autonomously in a target- and KPI-driven environment




Nice to Have
Experience working in higher education,vocationaleducationora similarly regulated service environment
Working knowledge of Salesforce,MicrosoftDynamicsorcomparable case-management systems
Understanding of student administration,academicprocessesorinternational student compliance requirements
Why Join Torrens?
At Torrens University Australia,we'retransforming lives through education.
As a Certified B Corporation,we'recommitted to making a positive impact by providing industry-relevant education that helps students build meaningful careers.
Our people are driven bypurpose,collaborationandinnovation.
You'lljoin a diverse community that values accessibility, empathy,resolution,personalisation,speedandchoice in every student interaction.
Together,we'recreating exceptional learning experiences and a supportive environment wherestudents,colleaguesandcommunities can thrive.
Hiring Process
Application review
Interview(s)
Reference and background checks
Offer
Should you have accessibility requirements or needs, ****** support to ensurean equitable, barrier-free application process.
About Torrens University Australia
Torrens University Australia is a young, global university committed to transforming lives through education.
We offer industry-relevant programs designed to prepare students for meaningful careers in a rapidly changing world.
We foster a collaborative, inclusive and purpose-led culture where innovation, professional growth and continuous improvement are valued.
If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department ******

📌 Student Services Advisor (Campus) (Queensland)
🏢 Torrens University Australia Employees, Location, Alumni
📍 Queensland