Job Description
The primary objective of this role is to provide a high quality first point of contact for all GPs and patients.
The Medical Receptionist is required to provide a range of administration and support services to all clinicians and patients.
Key responsibilities
Ensure all patients and clinicians are received in a friendly, prompt, and helpful manner, either face to face or over the phone
Assess, allocate to triage, or escalation to clinicians if concerned about a patient on arrival, or a phone enquiry
Take appropriate particulars and provide relevant information on bookings, appointments, doctor selection, allocations and waiting procedures
Complete patients visit by collecting fees, issue receipts and completing allocations
Maintain awareness of patient wait times and keep them informed of excessive wait time on or before arrival, their progress in the queue and or offer alternatives where appropriate
Ensure clinician appointment books are managed as per their requests




Monitor the environment to ensure the medical clinic is protected and well presented
Maintain a high level of accuracy when recording and maintaining patient, clinic, and service information
About you
Relevant experience in reception, office administration or customer service role
Working with Children's Check
Intermediate level of computer literacy
Moderate IT skills including basic computer setup, networking, and medical practice software
Ability to communicate effectively; convey information, provide direction and instruction, negotiate agreement, and listen
Easily build rapport and professional credibility
Build strong working relationships built on trust and respect
Empathetic and kind
Responsive, solutions driven, resilient, collaborative, credible, and professional

📌 Medical Receptionist (New South Wales)
🏢 Paddington Doctors
📍 New South Wales