Job Type: Permanent position | Full time position
Job Description
Westpoint Autos IT Support Specialist - Automotive Industry (Titan DMS Focus) Location: Queensland Coast (On-site & Remote Support) Employment Type: Full-Time About the Role We are seeking a skilled and proactive IT Support Specialist to join our team, focusing on the maintenance and support of our Titan DMS (Dealership Management System) across a network of 500 users located along the Queensland coast.
This role is hands-on and wide-ranging, combining day-to-day IT support with involvement in project implementation.
You will provide both on-site and remote support , so flexibility and professionalism are key.
A deep understanding and experience with Titan DMS is essential.
Key Responsibilities
Provide timely, professional IT support for a wide range of hardware, software, and network-related issues
Administer and maintain the Titan DMS system , including reporting, database maintenance, system configuration, pricing updates, operation codes, and manufacturer-specific settings
Deliver on-site and remote desktop, server, and network support
Diagnose and troubleshoot technical problems, providing effective, long-term solutions
Perform routine system maintenance, updates, and backup procedures to ensure operational continuity
Accurately document all support activities and maintain a comprehensive incident log




Work collaboratively with the broader IT team to share knowledge and enhance service delivery
Train and assist end-users to improve their use and understanding of IT systems
Participate in IT projects and deployments as needed
We're Looking For
Proven experience in a similar IT support role, ideally within a fast-paced, dealership or automotive environment
Extensive experience with Titan DMS is required
Hands-on expertise in diagnosing and resolving hardware and software issues
Experience with Windows Server, Active Directory, and Group Policy management
Strong knowledge of TCP/IP networking, firewalls, and router configuration
Experience deploying and managing Cisco Meraki networks is highly desirable
Demonstrated experience with the installation and configuration of HP and Sharp printers
Microsoft certifications (e.g. Microsoft 365, Azure Administrator) are highly valued
Excellent problem-solving skills with the ability to work independently and under pressure
Strong communication and interpersonal skills for end-user support and team collaboration
Relevant technical certifications will be highly regarded
Must hold a valid Australian driver's licence for site visits
If you're an experienced IT professional who thrives in a dynamic environment and enjoys working closely with both systems and people, we'd love to hear from you.
Work Type: Full time Salary: $*********** Job Publish: ********** Job Expire: **********
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📌 It Specialist - Titan Dms (Queensland)
🏢 Sociable Tech
📍 Queensland