Administration & Customer Service Coordinator
Join a well regarded national professional body recognised for its contribution to strengthening leadership capability across Australia.
They deliver high-quality learning experiences and member services that support professionals at all stages of their careers, with a strong focus on excellence and continuous improvement.
You'll be joining a collaborative, people-focused team that values professionalism, inclusion and service.
The organisation offers modern CBD offices, structured onboarding, supportive leadership and opportunities to grow, develop and explore pathways across different business areas over time.
About the Role
You'll be the point of contact for members, learners and facilitators across a range of face-to-face, online and off-site programs.
This is a front-facing operational role where you'll manage end-to-end logistics, support delivery excellence and ensure every participant receives a seamless, high-quality experience.
You'll work closely with internal teams, contracted facilitators, and key stakeholders across the organisation, playing a central part in maintaining service standards.
This position is predominantly office-based (minimum four days per week), Monday to Friday, with occasional off-site delivery depending on program schedules.
Key Responsibilities
Coordinate and host the delivery of face-to-face, online and hybrid programs, ensuring a smooth, skilled and engaging participant experience
Manage end-to-end logistics including venues, facilitators, catering, materials, travel coordination, agendas and welcome communications
Serve as the main contact for members, clients, learners and facilitators from registration through to completion
Monitor inboxes and communication channels, resolving or escalating queries with sound judgement
Partner with internal teams to ensure readiness, quality assurance and the timely distribution of course notes, briefs and communications
Support operational activities including CRM updates,



purchase orders, invoicing, WHS checks and office services when required
Provide backup support to the Office & Guest Services team, contributing to an exceptional front-of-house experience
Maintain high standards of presentation, professionalism and member-centric service
Join a well regarded national professional body recognised for its contribution to strengthening leadership capability across Australia.
They deliver high-quality learning experiences and member services that support professionals at all stages of their careers, with a robust focus on excellence and continuous improvement.
You'll be joining a collaborative, people-focused team that values professionalism, inclusion and service.
The organisation offers modern CBD offices, structured onboarding, supportive leadership and opportunities to grow, develop and explore pathways across different business areas over time.
About the Role
You'll be the point of contact for members, learners and facilitators across a range of face-to-face, online and off-site programs.
This is a front-facing operational role where you'll manage end-to-end logistics, support delivery excellence and ensure every participant receives a seamless, high-quality experience.
You'll work closely with internal teams, contracted facilitators, and key stakeholders across the organisation, playing a central part in maintaining service standards.
This position is predominantly office-based (minimum four days per week), Monday to Friday, with occasional off-site delivery depending on program schedules.
Key Responsibilities
Coordinate and host the delivery of face-to-face,



online and hybrid programs, ensuring a smooth, professional and engaging participant experience
Manage end-to-end logistics including venues, facilitators, catering, materials, travel coordination, agendas and welcome communications
Serve as the main contact for members, clients, learners and facilitators from registration through to completion
Monitor inboxes and communication channels, resolving or escalating queries with sound judgement
Partner with internal teams to ensure readiness, quality assurance and the timely distribution of course notes, briefs and communications
Support operational activities including CRM updates, purchase orders, invoicing, WHS checks and office services when required
Provide backup support to the Office & Guest Services team, contributing to an exceptional front-of-house experience
Maintain high standards of presentation, professionalism and member-centric service
Key Selection CriteriaMinimum 3 years' experience in customer-facing role
Strong stakeholder engagement skills with the ability to communicate confidently and professionally with senior participants
Polished presentation
Comfortable presenting information to groups and supporting virtual delivery platforms
Highly organised, with excellent planning, prioritisation and time-management skills
Confident using digital systems, CRMs, online learning tools and virtual delivery platforms
If this sounds like you, please apply today!
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📌 Administration & Customer Service Coordinator (New South Wales)
🏢 Sharp & Carter
📍 New South Wales