Job Description
About the Role
As our Night Manager, you will be the hotel's Manager on Duty, leading overnight operations and ensuring a seamless guest experience.
Your responsibilities include overseeing the night audit process, maintaining safety and security, and supporting the smooth running of the hotel throughout the night.
Key Responsibilities
Lead all overnight hotel operations and act as the primary point of contact for guests and team members
Deliver exceptional guest service, proactively resolving guest concerns and creating memorable experiences
Maintain a visible management presence and support VIP, repeat and long‐stay guests
Lead, coach and support overnight team members, ensuring service, presentation and operational standards are met
Complete night audit, financial reconciliations and reporting accurately and on time
Monitor compliance with hotel policies, procedures, security and safety requirements
Liaise with departments to ensure effective communication and a seamless guest experience
Protect hotel assets, monitor cash handling processes and identify operational improvements
Respond to incidents, emergencies and overnight operational matters as required
About You
Previous experience as a Night Manager, Duty Manager or Front Office leadership role within hospitality
Strong knowledge of hotel operations, guest service and night audit procedures




Experience using Opera PMS and Microsoft Office
Excellent communication, problem‐solving and decision‐making skills
Ability to work independently and lead a team in a fast‐paced workplace
Strong attention to detail, financial acumen and organisational skills
Availability to work a rotating roster including overnight shifts, weekends and public holidays
Proactive approach with the ability to anticipate guest needs and deliver exceptional service
Why Us
50% F&B; discount across all Crystalbrook restaurants and bars
$99 room rates and a generous friends and family discount
Enhanced parental leave and lifestyle benefits
A commitment to a green future through enhanced sustainability practices
Access to our internal mobility program and team reward schemes
Online learning and training with tailored career development pathways
A culture of collaboration, elevation of experiences and diversity
Limitless career opportunities in a fast‐growing, dynamic environment
Regular service recognition and team engagement events
We value diversity and inclusion, welcoming people of all backgrounds.
If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.
As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

📌 Night Manager (New South Wales)
🏢 Crystalbrook Kingsley
📍 New South Wales