Job Description
As our highly valued Credit Services (Collections) Officer, your role will be the first point of contact for customers with overdue or overdrawn accounts, working with them to understand their circumstances and find practical solutions to bring their accounts up to date.
Supporting our purpose of helping every Australian own their own home.
You'll make an impact by:
Managing inbound and outbound customer calls, including providing financial assistance support where appropriate
Working with customers to negotiate and implement suitable solutions to resolve account arrears
Progressing accounts through the collections lifecycle and recommending recovery action where required
Reviewing and responding to written customer communications within required timeframes
Maintaining accurate and up-to-date customer records
Investigating and responding to enquiries relating to Comprehensive Credit Reporting
Delivering positive customer experiences while achieving agreed performance measures
Ensuring all activity complies with relevant legislation, policies and processes
Do things differently with us
To succeed in this role, you'll have:
2+ years' experience in Financial Assistance, Collections or Recoveries within financial services
A demonstrated ability to deliver positive customer outcomes, including when navigating sensitive or challenging conversations
Strong verbal and written communication and interpersonal skills
Excellent attention to detail and the ability to maintain accurate customer records




The ability to work effectively both independently and as part of a team
Strong organisation skills with the ability to manage multiple priorities in a fast-paced environment
Working knowledge of relevant financial services standards, codes and legislation
A customer-focused, outcomes-driven approach and the ability to balance customer needs with commercial and compliance requirements
Why Great Southern Bank?
Whatever your role with us, you'll be part of a force for good.
We're owned by our customers right here in Australia, so our success benefits everyday people and families.
Working at Great Southern Bank, you'll also enjoy a range of fantastic benefits, some examples include:
Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave and access to career development opportunities.
Our team members also enjoy flexible ways of working, wellbeing initiatives and a range of financial and lifestyle advantages designed to support you at work and beyond.
At Great Southern Bank, we're committed to building an inclusive workplace where everyone can contribute, grow and feel valued.
A little bit about us
For over 75 years, we've been putting our customers first.
As a customer-owned bank, our purpose is clear: to help all Australians own their own home.
We believe in doing things differently and making banking better for our customers, our people and the communities we're part of.

📌 Credit Services Officer (Queensland)
🏢 Great Southern Bank
📍 Queensland