Job Description
This is more than a traditional project management role.
As a Delivery Lead in our People Growth team, you'll play an integral role in bringing some of CommBank's most important employee experiences to life.
You'll work alongside our Xperience Leads, sharing accountability for turning ambitious ideas into experiences that deliver meaningful outcomes for our people.
You'll be at the centre of how we deliver.
You'll bring together multidisciplinary teams across experience design, UI/UX, technology, AI, change, communications and the business, creating one clear and integrated plan for execution.
You'll ensure each team understands what they need to deliver, when they need to deliver it and how their work connects to the broader outcome.
You'll look across the whole picture, connecting milestones, activities and dependencies across different streams of work, creating clarity where there is complexity and keeping teams aligned and moving towards a common goal.
You'll anticipate what needs to happen next, surface issues early, drive decisions and help remove the barriers that stand between a great idea and a great experience for our people.
Our work spans employee experience, technology, AI and workforce transformation, but everything we deliver starts with the experience we want to create for our people.
You'll bring a strong employee experience lens to delivery, ensuring that as plans evolve and decisions are made, we remain focused on the outcomes we set out to achieve.
You'll have the chance to:
Lead the delivery of experiences that can impact more than 50,000 employees.
Take complex, enterprise-wide initiatives from delivery commencing at inception through to implementation, adoption and measurable outcomes.
Build on the success of experiences such as Grow Your Career.
Bring together diverse teams and disciplines around one clear path to execution.
Deliver at the intersection of employee experience, AI, technology and business transformation.
Help shape how we deliver great employee experiences at enterprise scale.
If you're excited by bringing people together, creating clarity from complexity and turning ambitious ideas into experiences that make a meaningful difference for our people, we'd love to hear from you.
On any given day, you will
No two days will look quite the same.
You could be working with an Xperience Lead to shape a new people experience, getting into the detail of a technology or AI-enabled product,



challenging whether a delivery plan is robust enough, resolving a critical dependency, or helping a team prepare for launch and adoption.
You will:
Partner closely with Xperience Leads to translate their vision and desired people outcomes into clear and executable delivery plans.
Lead delivery across the full lifecycle,frominception,experienceandprogram design, UI/UX and requirements through build, testing,implementation,hypercare,adoption and embedment.
Maintaina strong people experience lens throughout delivery, ensuring the needs of ourpeopleremaincentralto theproducts,servicesandexperiences we create.
Translate key milestones into the activities,dependencies,decisionsandresourcesrequiredtoachieve them,maintaininga clear view of progress across multiple initiatives.
Ask probing questions that helpteamsanticipatewhatis coming next, surface gaps and dependencies, and address potential issues beforetheyimpactdelivery.
Create clarity and accountability across multidisciplinary teams, constructively challenging and holding people to commitments while helping remove barriers to progress.
Bring together technology, AI, experience design, change and communications activities into cohesive delivery plans.
Establish clear success measures and intended benefits upfront, including measures of people experience and adoption, and track these through implementation and benefits realisation.
Identifyand actively manage delivery risks, issues, dependencies and competing priorities, driving decisions and escalating where required.
Work across teams and stakeholders to alignpriorities,resourcesandsequencing, ensuringeffortremainsfocusedon the activities that will have the greatest impact.
Continuously look for opportunities to improve how we deliver and the experiences we create for our people.
To be successful in this role:
You'll be an experienced delivery professional who thrives in complex, fast-moving environments and is passionate about turning ideas into high-quality experiences and outcomes for people.
You'll bring 7+ years of experience delivering complex,



enterprise-wide programs, products or initiatives, with demonstrated experience taking work from initial concept through to implementation, adoption and measurable outcomes.
Experience delivering significant technology-enabled transformation will be important, and experience with AI-enabled products or experiences will be highly regarded.
Experience delivering employee, customer or other human-centred products and experiences would also be valuable, particularly where you have worked closely with product, experience design or UI/UX teams.
Consulting experience would be advantageous, particularly where it has developed your ability to quickly understand unfamiliar problems, bring structure to ambiguity, influence senior stakeholders and move comfortably between strategic thinking and detailed execution.
You'll also bring:
Experience working across multidisciplinary teams spanning business, technology, product, experience design,changeand communications.
A strong people or customer experience mindset, with an understanding of how to keep the end user at the centre of design, delivery and decision making.
The ability to understand enough of the detail to challenge and strengthen a plan, rather than simply administer it.
Strong judgement and a willingness to have a point of view, askdifficult questionsand constructively challenge teams and stakeholders.
Exceptional stakeholder management and communication skills, with the ability to create clarity and alignment in complex environments.
A learning mindset and genuine curiosity about emerging technology,AIand new ways of working.
Adaptability and versatility.
You'llbeequally comfortable helping shape something new, getting into the detail to solve a delivery problem or stepping back to understand the bigger picture.
A bias for action.
You'llget involved, bring people together and help find a way forward.
Resilience,energyandcomfortoperatingin an environment where priorities can evolve quickly.
Most importantly, you'll combine delivery discipline with a genuine focus on people experience, helping us turn ambitious ideas into products and experiences that our people value and want to use.
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