Service Coordinator - Scheduling & Customer Service
For over 30 years, Lotus Commercial has been the trusted provider of specialist kitchen maintenance services to the hospitality and corporate sectors across Australia.
We keep kitchens safe, compliant, and operational with services including:
Comprehensive canopy and exhaust system maintenance
Air conditioning filter management
Specialist hygiene and sanitisation programs
About the Role
We're hiring a highly organised and responsive Service Coordinator to join our busy Cairns-based team.
In this critical role, you'll coordinate field technicians, manage job schedules, and communicate with clients and internal teams to ensure on-time, high-quality service delivery.
This is a fast-paced scheduling role perfect for someone with a robust background in service dispatch, workforce coordination, or rostering.
Key Responsibilities
Plan, assign and optimise technician schedules and daily rosters
Liaise with clients to confirm bookings (service appointments) and resolve access or timing issues
Monitor and adjust schedules in real-time to manage urgent jobs or cancellationsCommunicate access instructions, service updates, and key job details to field technician




Work closely with service managers to ensure efficient resource allocation
Update and maintain accurate job records in Simpro, Excel, and internal systems
About You
You're a scheduling pro who thrives in high-volume environments.
You're calm under pressure, solution-focused, and can juggle priorities without missing a beat.
Proven experience in service scheduling, dispatch coordination, or workforce planning
Skilled in tools like Simpro, CRM systems, or Excel
Strong communicator with a confident, professional approach
Detail-oriented and highly organised
Able to adapt quickly to changes and problem-solve on the go
A self-starter who takes ownership and pride in your work
This role suits someone with experience as a:
Field Service Scheduler
Workforce Planner
Operations Coordinator
Maintenance Scheduler
Resource Planner
Service Dispatcher
Why Join Lotus Commercial?
National company with a strong reputation in commercial kitchen services
Fast-paced, supportive operations team
Long-term employment withcareer development opportunitiesin operations and service leadership
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📌 Service Coordinator - Scheduling & Customer Service (Queensland)
🏢 Lotus Commercial
📍 Queensland