About the role

We are looking for an experienced Online Dispatch Coordinator to join our operations team and support the day-to-day fulfilment of online orders. This is a hands-on role suited to someone who understands ecommerce dispatch, enjoys working in a rapid-paced warehouse environment, and takes pride in getting orders out accurately and on time. You will work across online order processing, pick and pack, dispatch, stock availability, subscriptions, returns and general ecommerce operations, while working closely with the wider Operations, Ecommerce, Customer Service and Supply Chain teams.

Key responsibilities
Process, pick, pack and dispatch online orders accurately and efficiently
Print, review and organise online orders for daily dispatch
Monitor orders through the fulfilment process and resolve basic order issues
Support high-volume sales periods, promotions and product launches
Assist with subscription order fulfilment
Process returns and identify stock or fulfilment issues




Maintain accurate stock information across online fulfilment activities
Coordinate with Customer Service regarding order status, dispatch issues and stock availability
Assist with wholesale and account-specific orders when required
Maintain a clean, organised and safe working setting

About you
Previous experience in ecommerce or online order fulfilment
Strong understanding of pick, pack and dispatch workflows
Experience working with high volumes of online orders
Solid attention to detail and order accuracy
Experience handling returns and fulfilment exceptions
Confidence working with inventory and order management systems
Good communication and practical problem-solving skills
Ability to prioritise work during busy periods
A proactive approach and willingness to identify what needs to be done
Ability to work independently while supporting the wider team

📌 Online Dispatch Coordinator Port Melbourne (Australia)
🏢 ST ALI
📍 Australia