Job Description
Manager Medical Reception - Radiology FT
At Baulkham Hills Radiology, we've built something special — a modern clinic with a boutique feel, where every detail is thoughtfully designed for patients and staff alike.
We're passionate about creating a calm, welcoming environment and delivering truly personal care.
Radiology Reception Manager
About Us
At Baulkham Hills Radiology, we've built something special — a modern clinic with a boutique feel, where every detail is thoughtfully designed for patients and staff alike.
We're passionate about creating a calm, welcoming environment and delivering truly personal care.
The Role
We're looking for an experienced Radiology Reception Manager to lead our reception team and oversee the day-to-day operation of our busy front desk.
This full-time role is ideal for an experienced radiology or medical receptionist who is ready to take the next step into a leadership position, or an established reception manager looking to join a modern, independent radiology practice.
You'll be responsible for ensuring our reception team operates efficiently while maintaining the warm, professional and personalised patient experience that is central to our practice.
Key Responsibilities
Leading and supporting the reception team in the day-to-day running of the practice
Coordinating reception workflows, staff allocation and daily priorities
Welcoming patients and ensuring a professional and positive patient experience
Managing appointment bookings, telephone calls, email enquiries and patient correspondence
Coordinating daily schedules with radiologists, sonographers and radiographers
Managing Medicare billing, private billing, payments and banking
Ensuring referrals,



patient details and billing information are processed accurately
Training, mentoring and supporting reception staff
Managing difficult or complex patient enquiries professionally and sensitively
Monitoring reception performance and identifying opportunities to improve workflow and efficiency
Maintaining high standards of confidentiality, professionalism and patient service
Working closely with practice management and the clinical team to ensure the smooth operation of the clinic
About You
We're looking for someone who combines excellent organisational skills with strong people skills and a genuine commitment to patient care.
Ideally, you will have:
Previous experience in radiology reception or medical reception
Previous supervisory, senior reception or management experience
Strong understanding of Medicare billing and private billing
Experience with radiology or medical software and PACS/RIS systems, such as Voyager, Karisma, Genie or similar
Excellent communication and interpersonal skills
Strong organisational skills and the ability to manage competing priorities
Confidence leading, mentoring and supporting a reception team
A calm and qualified approach in a busy clinical environment
Excellent attention to detail
A genuine commitment to providing exceptional patient service
Why You'll Love Working With Us
Modern, boutique and independent radiology practice
Supportive and professional working environment
Opportunity to take ownership of the reception function
Genuine opportunity to influence workflows and help shape the practice as it grows
Close working relationship with practice management and the clinical team
Convenient Baulkham Hills location with free on-site parking
Stable, full-time leadership position

📌 Manager Medical Reception - Radiology Ft (New South Wales)
🏢 Baulkham Hills Radiology
📍 New South Wales