Job Description
Ipswich City Dental is seeking an exceptional Front Desk Coordinator to join our professional and patient-focused team.
As the first point of contact for our patients, this role is far more than reception - it is a key leadership position within the practice, responsible for creating a seamless, welcoming and highly professional patient experience.
We are looking for someone who thrives in a fast-paced clinical environment, communicates with confidence and warmth, and takes genuine pride in organisation, efficiency, and patient care.
If you are highly organised, proactive, and passionate about delivering outstanding service, this is an opportunity to join a supportive team that values excellence, growth, and teamwork.
Why Join Ipswich City Dental
We believe great practices are built by great people.
Our team culture is supportive, collaborative and focused on continuous improvement.
You will benefit from:
A supportive and highly respected clinical team
Ongoing mentoring and professional development
Opportunities for career progression within the practice
A positive, professional and team-oriented workplace culture
Performance-based incentives for outstanding contribution
The opportunity to play a key role in shaping the patient experience
The Role
As our Front Desk Coordinator,



you will be responsible for ensuring the smooth day-to-day flow of the practice while delivering a consistently exceptional patient experience.
Your responsibilities will include:
Creating a warm, professional first impression for every patient
Managing appointment scheduling and daily workflow coordination
Handling phone enquiries, new patient bookings and patient communications
Managing recall systems and follow-up communication
Supporting the clinical team to maintain efficient practice operations
Maintaining accurate patient records and administrative processes
Upholding the practice's high standards of professionalism and care
What We Are Looking For
The ideal candidate will demonstrate:
Exceptional communication and interpersonal skills
Strong organisation and multitasking ability
Confidence managing a busy reception environment
A proactive, solutions-focused approach to problem solving
A genuine passion for patient care and customer service
The ability to work both independently and collaboratively within a team
A polished, professional presentation
Highly regarded
Certificate in Dental Assisting
Experience with dental practice management software
This Role Is Perfect For Someone Who
Enjoys being the central coordinator of a busy practice
Is motivated, reliable and career-focused
Wants to grow within a contemporary and supportive dental practice

📌 Front Desk Coordinator (Queensland)
🏢 seek.com.au
📍 Queensland