Job Description
Great team & professional / friendly doctors
Rate of pay is above Award and relative to experience
About the Role and Our Practice
As our Patient Concierge / Reception Person, you will play a central role in the day-to-day patient experience.
You will welcome patients warmly and professionally, create a genuinely personal experience, and support patients before and after consultations.
COSMEX is an established plastic surgery practice with an experienced and supportive team.
We operate during standard business hours.
To be an eligible candidate, you must be available to work between the hours of 8.30am or 9.00am, and to work through until 5.00pm to 5.30pm, with occasional finishes at 6.00pm when required.
Availability across these hours is an essential requirement of the position.
Key Responsibilities
Welcoming patients warmly and professionally
Creating a genuinely personal experience
Managing a busy front desk and telephone
Scheduling appointments and managing patient bookings
Supporting patients before and after consultations
Providing information about appointments, procedures and next steps
Processing payments and maintaining accurate patient records




Managing correspondence, emails and general administration
Liaising with surgeons, nurses and other members of the clinical team
Maintaining confidentiality and handling sensitive patient information appropriately
About You
Previous experience in medical, specialist or private practice reception
Warm, friendly and naturally welcoming
Confident and skilled in your communication
Calm and composed when the reception area gets busy
Highly organised and able to manage competing priorities
Accurate and attentive to detail
Comfortable discussing sensitive and confidential matters
Proactive rather than waiting to be told what needs doing
A team player who is happy to pitch in wherever needed
Reliable and committed to being an important part of the team
A welcoming and supportive team environment
Opportunity to develop your skills and grow with the practice
Exposure to the specialist plastic surgery and aesthetic environment
Staff benefits and discounts
A short walk from Epping Station
COSMEX is an equal opportunity employer.

📌 Medical Reception (New South Wales)
🏢 seek.com.au
📍 New South Wales