Service Advisor | Customer Service | Workshop Administration | Automotive
Full-Time | Monday‐Friday | Gatton
More than just an administration job.Do you thrive in afast‐paced setting, enjoy dealing with people and have a knack for keeping things organised when there's a lot happening at once?
Gatton Auto Electricalis looking for an energetic, organised and confidentCustomer Service & Workshop Coordinatorto become the key link between our customers and workshop team.
We're a proudly family‐owned business celebrating10 years in business.
Our business has been built aroundFamily, Community, Loyalty, Honesty and Trust, and we're looking for someone who shares those values and wants to become an important part of our team.
This is afull‐time, Monday‐to‐Friday positionbased at our spacious, purpose‐built workshop in Gatton.
The Role
This isnot simply a reception or administration position.
You'll be at the centre of a busy automotive workshop, helping coordinate customers, bookings, technicians and the day‐to‐day workflow.
You'll need to beconfident and firm when required, comfortable making decisions and capable of keeping things moving – while remaining approachable, respectful and open to the ideas of the people around you.
Your responsibilities will include:
Providing exceptionalcustomer serviceface‐to‐face, over the phone and via email.
Managingcustomer bookings and workshop scheduling.
Preparingrepair orders and job cardsand maintaining accurate customer and vehicle information.
Keeping customers informed about the progress of their vehicles.
Acting as the keycustomer liaisonbetween our customers and technicians.
Coordinating with technicians regardingworkflow, job priorities and deadlines.




Helping keep jobs moving efficiently through the workshop.
Managing changing priorities in afast‐paced environment.
Generalworkshop administrationand record keeping.
Supporting the wider team as required.
About You
You'll suit this role if you're the type of person who sees what needs doing, takes ownership and gets it done – while still listening to the team around you.
We're looking for someone who:
Isconfident and assertive when needed, without being overbearing.
Has excellentcustomer service and communication skills.
Is friendly, approachable and professional.
Is highly organised with strongtime‐management and prioritisation skills.
Can confidentlymultitaskand adapt when priorities suddenly change.
Is comfortable making decisions andthinking on their feet.
Is a naturalproblem solver.
Remains calm and professional when things get busy.
Has a positive,can‐do attitude.
Is honest, reliable and takes pride in their work.
Is a genuineteam playerand values other people's input.
Is confident using computers and willing to learn new systems.
Your Experience
Experience incustomer service, service advising, workshop coordination, service reception, administration or the automotive industrywould be highly regarded.
You may currently be working as a:




Service Advisor | Automotive Service Advisor | Service Coordinator | Workshop Coordinator | Workshop Administrator | Service Receptionist | Customer Service Coordinator
Automotive experience is an advantage, but it isn't essential.
We'd also like to hear from people with strong customer service and coordination experience fromagricultural machinery, trucking, dealerships, equipment hire, construction, transport, parts, trades or other busy service‐based businesses.
Attitude, confidence, organisation and willingness to learn are just as key to us as industry experience.
What's In It For You?
Above‐award salary – negotiated based on your skills and experience.
Full‐time Monday‐Friday – no weekend work.
Ongoing training and development.
Modern, spacious and purpose‐built workplace.
Free onsite parking.
Support from an experienced and qualified team.
Join an established, locally owned family business.
Opportunity to take ownership of your position andgrow your role with the business.
Think You'd Be a Good Fit?
You'll enjoy this position if youthrive on being busy.
One minute you might be helping a customer at the counter, the next you're answering the phone, arranging a booking, checking the progress of a vehicle or working with our technicians to reorganise workshop priorities.
You'll need tothink on your feet, juggle multiple priorities and remain calm under pressure, while ensuring our customers continue to receive great service.
We're not looking for someone who simply wants to sit behind a reception desk.
We're looking for someone who wants to take ownership, work alongside our team and help keep our customers and workshop moving.
#J-*****-Ljbffr

📌 Customer Service & Workshop Coordinator (Queensland)
🏢 Gatton Auto Electrical
📍 Queensland