Junior Customer Service & Admin Officer – Smash Repairs

Makhdoom Holdings Pty Ltd are a leading local smash repair business operating across Maitland and East Maitland. We take pride in delivering top-quality repairs, smooth claim handling, and outstanding customer service. We are currently looking for a friendly, energetic, and organized Junior Customer Service & Admin Officer to join our front-office team.

What You Will Be Doing

Front Desk & Communication: Attending to walk-in customers in reception, answering incoming phone calls, and managing office emails.

Vehicle Booking & Pickups: Booking customer vehicles in for repairs and arranging vehicle pickups once repairs are completed.

Accounts & Invoicing: Assisting with invoice receipting, entering parts invoices, and checking delivered parts against invoices.

Office Administration: Managing physical and digital files, general record keeping, and basic office duties.

Insurance Portals:



Managing and updating all required insurance web portals to process repair claims smoothly.

What We Are Looking For

Must be 18 years of age or older.

Must hold a valid Australian Driver's License.

Excellent phone manner, a friendly attitude, and strong customer service skills.

Attention to detail, good organizational skills, and reliability.

No prior smash repair experience required—full on-the-job training will be provided!

What We Offer

Full time employment stability (Monday to Friday schedule with no weekend work).

Competitive base salary of $55,000 to $58,000 per year plus 12% Superannuation or a full time role (38 hours/week)

A supportive, friendly workshop workplace with comprehensive training.
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📌 Junior Customer Service & Admin Officer – Smash Repairs Maitland (Australia)
🏢 MAKHDOOM HOLDINGS
📍 Australia