Sentek is an Australian Manufacturer founded in 1991 of Soil moisture sensors, data loggers and software for measuring and managing soil moisture, salinity and temperature. Sentek designs, develops, manufactures, supports and globally distributes to 90+ countries its world-class technologies. Our team of over 50 people comes from 14 different countries and spans a wide range of ages and backgrounds. We're genuinely proud of how diverse our workplace is, all candidates are welcome.

Responsibilities
Providing phone and email support for Sentek products regarding any technical issue to distributors and customers
Test electronic equipment for faults and accurately diagnosing the fault
Identify the appropriate repair strategy and undertake the repair on a timely basis as agreed
Maintaining the Tech support email
Maintaining tickets on Zendesk to ensure they are handled in a timely manner
Quality control of electronics. Batch-testing specified products and providing documentation of the results
Maintaining and recording serial and assembly production records
Recording repair details and faults by updating the repairs database and related documentation
Maintaining electronic components stock levels and assisting in stock takes




Ensuring work instructions are current, and correcting them as required
Noting issues/corrections with current user manuals and escalating when need updating
Liaise with internal and external parties in order to ensure that support issues are kept on track in a timely manner
Build policies and procedures and apply them to the role
Ensure Sentek has all the necessary information on products for integration and support
Internal and external Training provision
Assisting in testing prototypes
Maintaining standards as required by ISO9001

Qualifications
2+ years experience in providing Technical support in a B2B and B2C workplace
2+ years experience of in Fault finding and Drill & Drop & EnviroSCAN probes
2+ years experience is fault finding and repairing Sentek IoT, Nexus Blue, Wifi Link, Plus & Multi data loggers
2+ year experience in Irrimax Live and Desktop
Experience is maintaining ticket request in Zen Desk
Advanced Soldering skills
Degree in Electrical/Electronics
Read and understand electronic schematics
WHS awareness
Familiarity with protected work practices
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📌 Technical Support/electronic Repair Technician Cairns Regional
🏢 Sentek
📍 Cairns Regional