We're seeking a resilientField Collections Agentto manage a portfolio of customer accounts through door-to-door visits, phone follow-ups and repayment negotiations.
About the Company
Our client is a leading Australian financial services organisation specialising in debt management and customer support.
The business works directly with customers to resolve outstanding accounts through respectful conversations and sustainable repayment solutions.
Its approach balances commercial outcomes with professionalism, empathy and regulatory compliance.
About the Role
As a Field Collections Agent, you'll take ownership of an allocated portfolio of customer accounts.
You'll plan and complete door-to-door visits, speak with customers face-to-face and follow up over the phone.
Your focus will be understanding each customer's circumstances, negotiating outstanding debt and establishing realistic repayment arrangements.
This role requires confidence approaching customers at their homes, resilience when managing difficult or sensitive conversations and the ability to work independently in the field.
Key Responsibilities
Manage an allocated portfolio of outstanding customer accounts
Plan and complete door-to-door field visits across designated areas
Locate and engage customers at residential addresses
Discuss outstanding debts and understand individual financial circumstances
Negotiate realistic and sustainable repayment arrangements
Follow up customers by phone and monitor active repayment plans
Maintain accurate records of visits, conversations and agreed arrangements
We're seeking a resilientField Collections Agentto manage a portfolio of customer accounts through door-to-door visits,



phone follow-ups and repayment negotiations.
Location: Sydney NSW
Salary: $88,500 + commission
About the Company
Our client is a leading Australian financial services organisation specialising in debt management and customer support.
The business works directly with customers to resolve outstanding accounts through respectful conversations and sustainable repayment solutions.
Its approach balances commercial outcomes with professionalism, empathy and regulatory compliance.
About the Role
As a Field Collections Agent, you'll take ownership of an allocated portfolio of customer accounts.
You'll plan and complete door-to-door visits, speak with customers face-to-face and follow up over the phone.
Your focus will be understanding each customer's circumstances, negotiating outstanding debt and establishing realistic repayment arrangements.
This role requires confidence approaching customers at their homes, resilience when managing difficult or sensitive conversations and the ability to work independently in the field.
Key Responsibilities
Manage an allocated portfolio of outstanding customer accounts
Plan and complete door-to-door field visits across designated areas
Locate and engage customers at residential addresses
Discuss outstanding debts and understand individual financial circumstances




Negotiate realistic and sustainable repayment arrangements
Follow up customers by phone and monitor active repayment plans
Maintain accurate records of visits, conversations and agreed arrangements
About You
You'll be a confident, resilient and adaptable communicator who can balance respectful customer engagement with a strong focus on achieving results.
You will ideally bring:
Experience in sales, customer service or another field-based role
Confidence conducting door-to-door visits and approaching customers at residential addresses
Strong negotiation, rapport-building and problem-solving skills
The ability to manage difficult, sensitive or confrontational conversations professionally
A self-motivated and results-focused approach
Confidence using email, mobile applications and customer-management systems
What's on Offer?
Bonus and commission structure
Ownership of an allocated customer portfolio
Autonomous field-based role combining door-to-door engagement, negotiation and travel
Prospect to build specialist experience within debt collection and financial services
At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability.
If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator ****** visit additional contact details.
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📌 Field Collections Agent (Sydney)
🏢 HOBAN Recruitment
📍 Sydney