Job Description
About the role
Sydney City Volkswagen is seeking a talented Service Receptionist to join our established Aftersales teams.
As Service Receptionist you will be joining the busiest department in our business.
Yourobjective is to facilitate an exceptional customer service experience for each and every client in this key front-of-house role.
Reporting directly to the Service Manager your duties will include:
Attending to face-to-face, phone and online enquiries
Scheduling and confirming service appointments, and managing the service booking system
Handling customer enquiries and providing information about dealership services
Ensuring the service reception area is well-presented and organised at all times
Providing general clerical and administrative support forthe Aftersalesteam
What we're looking for
Proven experience in a customer service or receptionist role, ideally within the automotive or retail industry
Excellent communication and interpersonal skills, with the ability to work collaboratively as part of a team
Strong organisational and multitasking abilities,



with attention to detail
Prior experience with Titan is not essential but will be highly regarded.
A friendly professional and enthusiastic attitude and commitment to providing exceptional customer service
What we offer
At Sydney City Volkswagen, we are committed to creating an engaging and supportive work environment for our employees.
You'll enjoy a competitive salary, ongoing training and development opportunities.
Most importantly, you'll be part of a passionate and collaborative team that is dedicated to delivering exceptional customer experiences.
About us
Sydney City Volkswagen is a leading dealership and we are proud to be part of the Volkswagen family, representing one of the world's most iconic and creative car brands.
Our mission is to provide our customers with an outstanding purchasing and ownership experience, backed by a commitment to quality, service and innovation.
The successful candidate will be subject to a criminal history check.

📌 Service Receptionist (New South Wales)
🏢 Sydney City Volkswagen
📍 New South Wales