Brain Injury Care and Support – Brisbane QLD
Level 3 Support Coordinator – SIL Experience Essential
Brain Injury and Supports
Location:Brisbane & Queensland
We welcome applications from both Level 2 and Level 3 Support Coordinators.This role is offered withflexible employment options-we are open tocasual, part‐time, or full‐time arrangements, depending on your experience, availability, and the needs of our participants.
About the Role
At Brain Injury Care and Supports, we believe every person deserves support that honors their story, respects their individuality, and strengthens their independence.
Our Support Coordinators play a vital role in helping participants build stable, safe, and empowering lives through high‐quality coordination, advocacy, and genuine human connection.
We're looking for coordinators who value depth over speed, quality over quantity, and relationships over transactions.
If that sounds like you, we'd love to welcome you into our team.
About Us
Brain Injury Care and Supports is a registered NDIS provider delivering high‐quality, person‐centered support coordination to participants living with Acquired Brain Injury (ABI), Autism, ADHD, Psychosocial Disabilities, Mental Health Conditions, Physical Disabilities, and complex support needs.
We are a values‐driven, trauma‐informed organization committed to empowering participants to build independence and achieve meaningful outcomes.
Our team is collaborative, supportive, and passionate about making a genuine difference.
We are also expanding into new service streams, including:
Aged Care
Thriving Kids (child and youth supports)
NIISQ
This role offers opportunities to grow with us as these programs develop.
Our Mission
We aim to redefine excellence in disability support by providing compassionate, innovative, and personalized services that genuinely transform lives.
We listen deeply, improve continuously, and create a community where every individual is respected, supported, and empowered.
Our Values
Compassion– We lead with empathy and understanding.Respect– We honor diversity, individuality, and lived experience.Integrity– We act with transparency, honesty, and professionalism.Collaboration– We work closely with participants, families, and providers.Innovation– We seek creative solutions to improve participant outcomes.
Position Overview




As a Level 3 Support Coordinator, you will support NDIS participants with complex needs by coordinating services, strengthening capacity, and ensuring supports are delivered safely and effectively.
You will work across all support environments, including in‐home supports, community access, Supported Independent Living (SIL), and complex care arrangements.
A key part of this role involves assisting participants with Supported Independent Living (SIL) arrangements.
You will help participants identify suitable SIL options, understand service choices, and transition smoothly into SIL environments.
You will monitor service quality, advocate for participant rights, and support changes when issues arise- ensuring participants have a protected, comfortable, and personalized living environment that adapts to their needs over time.
This is more than a coordination role- it's an opportunity to become a trusted partner in someone's life.
No two days are the same, and that's exactly how we like it.
Key Responsibilities
Participant Coordination & Support
Assist participants to understand and utilize their NDIS plans
Coordinate Supported Independent Living (SIL) supports
Strengthen participant capacity to manage their own supports
Support participants with ABI, psychosocial disability, physical disability, and complex presentations
Work across in‐home supports, community access, SIL, and complex care environments
Stakeholder & Relationship Management
Build collaborative, trust‐based relationships with participants, families, and providers
Attend home visits, community appointments, and family meetings
Represent the organization at events, expos, and networking opportunities
Engage with mainstream services and informal supports
Documentation & Compliance
Maintain accurate records and participant documentation
Prepare reports, progress updates, and NDIS‐required submissions
Work collaboratively with internal clinical and operational teams
Why This Role Is Different




Exceptional Support Coordination changes lives.
We've seen the confidence it builds, the barriers it removes, and the opportunities it creates.
That's the standard we hold ourselves to.
While billable hours matter for sustainability, they are not the purpose of this role.
The best Support Coordinators aren't remembered for utilization targets — they're remembered because they answered the phone, followed through, communicated openly, and earned trust.
Relationships matter.
Responsiveness matters.
Professional judgement matters.
Doing what you said you would do matters.
Most of all - participant outcomes matter.
If that resonates with you, you'll thrive here.
Qualifications & Experience
Required
Minimum 2 years' experience as a Support Coordinator (Level 2 or 3), Psychosocial Recovery Coach, or Specialist/Complex Coordinator
Demonstrated experience coordinating SIL supports
Strong understanding of NDIS legislation, reporting, and compliance
Experience supporting participants with psychosocial disability, ABI, or physical disability
Preferred
Certificate IV in Mental Health, Disability, Community Services, Peer Work, or relevant tertiary qualification
Trauma‐informed or recovery‐oriented practice training
Mandatory
Current Driver's License, registration, and insurance
NDIS Worker Screening Check
Blue Card (or ability to obtain)
First Aid & CPR certification
Skills & Attributes
Strong NDIS knowledge and ability to navigate complex plans
Excellent communication, advocacy, and interpersonal skills
A genuine enjoyment of building relationships and solving problems
High level of cultural competence and empathy
Confident supporting participants experiencing mental health challenges
Proficient in Microsoft Office and electronic record systems
Comfortable travelling across Brisbane and surrounds
We believe that when you invest in good people, they do their best work.
You'll receive:
High focus on self‐care and wellbeing
Ongoing mentoring and supervision
Free online training and professional development
Flexible working arrangements
Opportunities for career progression
Employee Assistance Program (EAP) – 10 free sessions per year
We welcome applications from people of all backgrounds and abilities.
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📌 Ndis Support Coordinator Level 2 Or 3 (Queensland)
🏢 Brain Injury Care and Support
📍 Queensland