This is a hands-on technical support role with broad responsibility across end-user technology, Microsoft 365 and device management.
You will be expected to investigate and resolve issues across users, devices, applications, identity and connectivity rather than simply triage and elevate tickets.
The role provides exposure to modern Microsoft technologies including Intune, Entra ID, endpoint security and core infrastructure services, making it an excellent prospect for someone looking to broaden their technical capability and grow towards systems administration.
Key responsibilities
Frontline support for Microsoft 365 including Outlook, Teams, OneDrive, SharePoint and related services
Windows ***** device support, troubleshooting and end-user assistance
Microsoft Intune device enrolment, compliance remediation and endpoint management
Autopilot provisioning and user-side deployment support
Identity support including MFA, password resets, group membership and user administration within Entra ID
Investigation and resolution of authentication, application, endpoint and connectivity issues
User onboarding and offboarding processes
Software deployment, patching and endpoint compliance activities
First-line coordination and user support for vendor-supplied clinical systems




Asset management and maintenance of device records
About you
A genuine desire to help users and deliver a high standard of customer service
Solid hands-on experience supporting Microsoft 365 in a business environment
Practical experience with Microsoft Intune and modern endpoint management
Experience supporting Microsoft Entra ID user accounts, groups and MFA
A structured approach to troubleshooting and problem solving
Ability to take ownership of issues through to resolution
Sound judgement on when to escalation complex issues
Robust communication skills and the ability to work effectively with both clinical and non-clinical staff
Comfortable operating independently within a small, high-responsibility team
About us
We are a small, high-ownership IT team within a healthcare organisation.
Our environment is centred on Microsoft 365, Windows devices, Intune and Entra ID, supporting staff across a range of clinical and corporate functions.
We also provide coordination and first-line support for vendor-managed clinical systems used in cardiology and across the organisation, including PACS, EMR and PAS platforms.
This role reports to the Head of IT and forms one half of a two-person operational IT team.
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