Join us as a Customer Solution Specialist

About the Role

We are seeking a customer-focused Customer Service Specialist to join our team. This is an exciting opportunity for a motivated skilled who thrives in a fast-paced environment and enjoys helping customers achieve positive outcomes.

In this role, you will manage inbound and outbound customer interactions, resolve enquiries, negotiate payment arrangements, and contribute to delivering exceptional customer service while maintaining compliance with industry standards and regulations.

What You’ll Be Doing:
Handling inbound & outbound calls with care and professionalism
Resolving account issues and overcoming objections

What You’ll Need:
Confident with Microsoft Office & quick to learn systems
Empathy, resilience & emotional intelligence
Great time management and attention to detail
Experience within collections, customer service, financial services, or account management.
Experience handling customer hardship or vulnerable customer cases.
Experience handling customer hardship or vulnerable customer cases.

Why Us?
Beautiful CBD office location
Staff competitions with great prizes throughout the year
Regular team outings, social events,



and celebrations
Genuine growth opportunities and development prospects
Supportive and collaborative leadership team
Ongoing training and professional development
High-performing, energetic workplace culture
Opportunity to make a real impact on team success and customer outcome

We’re responsible about success, but we know how to have fun along the way! When you join us, you’re not just starting a job, you’re building a career with one of Australia’s leading credit management organisations.

We are a diverse bunch and so welcome all applications from people of all backgrounds, age, cultures, genders, identities, abilities, and experiences. No matter who you are, there's a place for you here.

Ready to join the team that works hard, celebrates success, supports each other, and has a little fun along the way?

Applicants must be Australian Citizens or Permanent Residents. Due to the sensitive nature of the information handled in this role, a satisfactory National Police Check will be required as part of the recruitment process.
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📌 Customer Service Specialist North Lakes
🏢 seek.com.au
📍 North Lakes