Job Description
The Customer Service Representative plays a critical role in ensuring customer satisfaction by providing exceptional service and support.
Key responsibilities
Serve as the primary point of contact for customers via phone, email, and where applicable text/chat
Address customer inquiries, service requests, store service request and general support requests promptly and professionally
Engage with customers in a courteous, empathetic manner, actively listening to understand their needs and concerns
Troubleshoot and resolve customer issues efficiently, striving for first-contact resolution whenever possible
Follow established procedures and guidelines to address customer complaints, escalations, and complex issues
Collaborate with other departments as needed to resolve customer inquiries and ensure timely resolution
Develop a comprehensive understanding of our products, services, and processes
Accurately document all customer interactions, inquiries, issues, and resolutions in the customer service system
Participate in team meetings, training sessions,



and projects as required
About you
Previous experience in customer service, preferably in a similar role or industry
Excellent communication skills, both verbal and written, with a strong ability to empathize and build rapport with customers
Proficiency in using customer service software, Microsoft 365 systems and other relevant tools
Strong problem-solving skills with the ability to think critically and resolve issues promptly
Positive attitude, patience, and resilience, especially when dealing with challenging situations or difficult customers
Ability to work independently and collaboratively in our team workplace, multitasking effectively while maintaining attention to detail
Flexibility to adapt to changing priorities, procedures, and technologies as needed
About us
Wood Enterprises (Aust) Pty Ltd, established in ****, is located at 46 Northlink Place, Virginia Qld ****.

📌 Customer Service - Internal (Queensland)
🏢 Wood Enterprises
📍 Queensland