Customer Service & Credit Support Officer
Bluesky Network Pty Ltd – Terrey Hills NSW
You'll be one of the first points of contact for customers and Tradie partners, helping them through their HomePro Credit journey while also keeping the important behind-the-scenes loan servicing work running smoothly.
One minute you might be helping a homeowner understand their repayment schedule, the next you could be checking income documents, working through a loan account or speaking with one of our Tradie partners about releasing funds.
It's a role with plenty of variety — but because we operate in consumer finance, accuracy, confidentiality, compliance and doing the right thing by the customer are non-negotiable.
Key responsibilities
Answer phone and email enquiries, help customers understand applications, balances, repayments and products, and guide them through prequalification, applications and e-signatures
Explain financial concepts in clear, accessible language
Resolve customer concerns and complaints professionally and empathetically, escalating matters when required
Work with Tradie partners to confirm completed projects so funds can be released and repayments commenced
Assist with income verification and credit assessment, review supporting documents, and validate customer information
Help prepare applications for credit decisions
Work within the NLS loan management system, helping manage drawdowns, repayment schedules, variations and payouts
Manage interest-free and promotional periods, direct debits, payment allocations, dishonours and arrears
Prepare customer correspondence
Identify potential fraud, hardship or compliance concerns
About you




Enjoy talking to customers and can remain calm and empathetic when a customer is upset or experiencing financial hardship
Organised and can juggle multiple things at once without losing track of the important stuff
Have great attention to detail
Can explain things clearly without sounding like you're reading from a banking textbook
Comfortable using Microsoft Office, particularly Excel, Word and Outlook
Willing to learn responsible lending, AML/CTF requirements and Australian consumer credit regulations
Enjoy being part of a team and working with customers, Tradies, operations and compliance
Like being part of a growing business where everyone is expected to contribute
Ideally have experience in customer service, a contact centre, loan servicing, credit, underwriting, banking or financial services
Experience with loan platforms such as NLS is a bonus, but it isn't essential
About us
HomePro Credit is an Australian consumer finance company created by people who genuinely understand the home-services and trades industry.
We provide simple, transparent finance solutions for homeowners across heating, air conditioning, plumbing, electrical, roofing and windows and we love it!
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Our goal is to make finance easier for homeowners and help Tradies help their customers.
We're licensed and regulated by ASIC and are a member of AFCA.
We're also growing — which means this isn't the kind of role where you sit quietly in a corner doing the same thing every day.
You'll have the chance to contribute ideas, help improve processes and grow with us.
Exposure to the full loan lifecycle
Work directly with Tradie partners and their customers
Opportunity to develop knowledge across customer service, credit and loan servicing
Rostered hours either 6:00 am–2:00 pm or 10:00 am–6:00 pm with flexibility
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📌 Customer Service & Credit Support Officer (New South Wales)
🏢 Bluesky Network
📍 New South Wales