Great team & professional / friendly doctors

Rate of pay is above Award and relative to experience

About the Role and Our Practice

As our Patient Concierge / Reception Person, you will play a central role in the day-to-day patient experience. You will welcome patients warmly and professionally, create a genuinely personal experience, and support patients before and after consultations.

COSMEX is an established plastic surgery practice with an experienced and supportive team. We operate during standard business hours.

To be an eligible candidate, you must be available to work between the hours of 8.30am or 9.00am, and to work through until 5.00pm to 5.30pm, with occasional finishes at 6.00pm when required.

Availability across these hours is an essential requirement of the position.

Key Responsibilities

Welcoming patients warmly and professionally

Creating a genuinely personal experience

Managing a busy front desk and telephone

Scheduling appointments and managing patient bookings

Supporting patients before and after consultations

Providing information about appointments, procedures and next steps

Processing payments and maintaining accurate patient records

Managing correspondence,



emails and general administration

Liaising with surgeons, nurses and other members of the clinical team

Maintaining confidentiality and handling sensitive patient information appropriately

About You

Previous experience in medical, specialist or private practice reception

Warm, friendly and naturally welcoming

Confident and skilled in your communication

Calm and composed when the reception area gets busy

Highly organised and able to manage competing priorities

Accurate and attentive to detail

Comfortable discussing sensitive and confidential matters

Proactive rather than waiting to be told what needs doing

A team player who is happy to pitch in wherever needed

Reliable and committed to being an important part of the team

A welcoming and supportive team environment

Chance to develop your skills and grow with the practice

Exposure to the specialist plastic surgery and aesthetic workplace

Staff benefits and discounts

A short walk from Epping Station

COSMEX is an equal opportunity employer.
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📌 Medical Reception New South Wales
🏢 seek.com.au
📍 New South Wales