Job Description
We're looking for a professional waiter who can hold a busy section without breaking a sweat, make a genuinely good coffee (barista skills essential), and set the tone for the floor.
This isn't an order-taking job.
You'll be the person guests remember, and the person newer staff learn from by watching how you work and interact with our guests.
Key responsibilities
Running and owning your own section — setting up, maintaining standards through service, resetting cleanly
Serving wine, aperitivi, cocktails and beer to standard, and recommending confidently from the list
Knowing the menu inside out — the dishes, regional context, daily specials — and answering dietary and allergen questions accurately
Leading by example: supporting and mentoring junior staff, and stepping up to lead the floor when required
Communicating clearly with kitchen and bar so service keeps flowing under pressure
Handling guest feedback calmly and resolving issues on the spot
Operating the POS accurately, processing payments, and managing bookings and walk-ins with a smile!
Maintaining hygiene, food safety and responsible service of alcohol at all times
About you
Proven experience — 3+ years as a waiter in a busy restaurant or bar; Italian or European venue a strong advantage
Customer service focused — you read a table, anticipate what's needed, and genuinely care whether people leave happy




Genuine people skills — warm and natural with guests, and easy to work alongside
Leads by example — reliable, calm under pressure, and the standard-setter on the floor
Solid knowledge of Italian food, wine and classic cocktails
Excellent spoken English; Italian or another language a plus
Immaculate presentation and a professional approach to every shift
Available for nights & weekends (closed public holidays)
Current NSW RSA certificate (or willing to obtain before starting)
Above-award hourly rate, + superannuation
Tips shared across the team
30% discounts across all locations for you and your family
Rosters published in advance, with genuine consideration for your time off
Ongoing wine, coffee and service training
A transparent path to Restaurant Supervisor and beyond for the right person
A team that actually likes working together
About us
GRANATA'S is a busy Italian Restaurant and Bar in the heart of Merrylands.
We serve Breakfast, Lunch & Dinner including pasta, wood-fired pizza, seafood, steaks, and Italian classics, a considered wine list and cocktails — to a room that fills up most nights of the week.
Specialising in boutique Functions & Events.
Our team is tight, our standards are high, and we take hospitality seriously without taking ourselves too seriously.

📌 Lead Waitperson (New South Wales)
🏢 GRANATA'S
📍 New South Wales