Job Description
About the role
We're looking for an organised, customer-focused Service Coordinator to join our Rosebery team as the first point of contact for customers needing service support.
You'll keep technician schedules on track, resolve enquiries quickly, and help make sure every service experience is a great one.
What You'll Be Doing
Answering & prioritising customer service requests, and assigning them to the right technician
Scheduling technician visits - from routine maintenance to urgent call-outs
Keeping customers in the loop and following up until every job is resolved
Handling a high volume of calls calmly, courteously and efficiently
Managing complaints from first contact through to resolution
Processing accurate, timely invoicing for completed work
Implementing improvements to maintain high service standards
Ensuring all service activities comply with company policy, industry regulations,



and safety standards
What We're Looking For
Solid organisational and multitasking skills, with the ability to manage multiple enquiries and priorities at once
Excellent verbal and written communication, with a customer-focused approach
Confidence handling high call volumes while remaining calm, courteous, and solutions-focused
Experience using job management or scheduling software, with a willingness to learn company systems
High attention to detail, particularly around invoicing, scheduling, and record keeping
Why Join Us
Join a well-established, growing business in the lift industry
On-site training and opportunities to develop your skills
Annual wellbeing allowance & birthday voucher

📌 Service Coordinator (New South Wales)
🏢 compact home lifts
📍 New South Wales