We are seeking aCustomer Service Representativeto join our growing team in Sydney NSW.
This is afull-time positionthat plays a vital role in delivering exceptional customer experiences and supporting our sales administration operations.
As a Customer Service Representative, you will be the primary point of contact for our clients, ensuring their enquiries are handled professionally and efficiently whilst building strong, lasting relationships that contribute to the success of our print solutions business.
What you'll be doing
Managing customer enquiries and complaints through multiple communication channels including phone, email and chat
Processing customer orders and requests with accuracy and superior attention to detail
Providing product information and recommendations to clients in a professional and courteous manner
Maintaining detailed and accurate customer records and documentation
Liaising between customers and internal teams to ensure seamless service delivery
Resolving issues and concerns promptly, escalating complex matters when necessary
Supporting the sales team with administrative tasks and client follow-ups
Contributing to continuous improvement initiatives
Maintaining up to date knowledge of company products, services and policies
What we're looking for
Previous experience in a customer service or client administration role, ideally within a sales support environment
Previous experience in a print solutions environment is desirable
Excellent communication skills, both written and verbal, with the ability to engage professionally with clients at all levels
Strong organisational and time management abilities,



with capacity to manage multiple tasks simultaneously
Proficiency in Microsoft Office applications
A customer-focused mindset with genuine enthusiasm for delivering high-quality service
Problem-solving skills and the ability to remain calm under pressure
Attention to detail and commitment to accuracy in all work
A collaborative approach to working within a team environment
Reliability and professional demeanour
The unrestricted right to work in Australia
What we offer
We are committed to creating a supportive and inclusive workplace where employees can thrive.
We offer a competitive salary package commensurate with experience, a professional work environment and opportunities for personal development and career progression.
We recognise the importance of work-life balance and foster a culture where your contribution is valued and appreciated.
As part of our team, you'll have access to ongoing training and development opportunities to enhance your skills and advance your career within the organisation.
About us
We are a dynamic and established business dedicated to delivering high-quality print solutions and customer-centric services.
We pride ourselves on our commitment to excellence, innovation and building strong relationships with our clients.
Our team is passionate about what we do and we maintain a skilled, collaborative culture where every member contributes to our collective success.
We are committed to supporting our employees and creating an environment where individuals can develop their skills and achieve their career goals.
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📌 Customer Service Representative (New South Wales)
🏢 seek.com.au
📍 New South Wales