Job Description
Lead, mentor, and support a team of Collections Officers in a high-volume commercial collections environment
Act as the escalation point for complex, high-value, or sensitive commercial accounts
Own team KPIs and drive delinquency, recovery, and loss targets
Set explicit expectations and allocate workloads effectively
Provide regular feedback and coaching
Drive ongoing team capability and engagement
Identify process improvements and champion smarter, faster collections processes
Help shape and maintain a credit control management framework for commercial lending
Collaborate with Finance, Credit, Account Management, and Operations
Identify team growth opportunities and handle performance issues constructively
Requirements
7+ years' experience in receivables, credit management, or debt recovery
Significant experience in commercial collections and commercial lending
Proven leadership in collections or credit operations, including coaching and performance management
Track record of achieving team targets for commercial delinquency, recovery, and loss metrics
Expertise in managing escalations for complex and high-stake commercial accounts
Comprehensive understanding of AU regulatory obligations, including the NCCP Act, ASIC guidelines, and Privacy Act
Experience with credit control frameworks,



process improvement, and commercial collections models
Strong communication, stakeholder management, and influencing skills
Familiarity with collections systems, CRM platforms, and debt management tools
Legal right to work in Australia or New Zealand without employer sponsorship
Core Competencies
Demonstrates extensive experience in commercial collections and credit management, with a strong focus on team leadership, performance management, and process improvement.
Proven ability to drive delinquency, recovery, and loss targets while ensuring compliance with AU regulatory obligations.
Highest-signal resume keywords
Commercial Collections Leadership
Credit Management Expertise
Team Performance Management
Process Improvement Champion
Regulatory Compliance Knowledge
Hard Skills
Receivables Management
Debt Recovery
Commercial Lending
KPI Management
Escalation Management
Credit Control Frameworks
Collections Models
Performance Metrics Tracking
Process Improvement
Soft Skills
Coaching
Stakeholder Management
Communication
Influencing
Industry Keywords
NCCP Act
ASIC Guidelines
Privacy Act
Tools & Technologies
Collections Systems
CRM Platforms
Debt Management Tools

📌 Collections Team Leader (New South Wales)
🏢 Jobtailor
📍 New South Wales