Great customer service starts with great people.
Weathertex is seeking an enthusiastic and customer-focusedCustomer Support Team Memberto join our team at our Raymond Terrace manufacturing site in theHunter Region.
This is afull-time positionand an excellent opportunity to join a proudly Australian-owned manufacturer, working as part of a supportive and collaborative team.
Weathertex manufactures100% Australian-made timber building productsand is committed to creating sustainable building solutions that help transform the way Australia builds.
What We Offer
Full-time
Monday to Friday working week from 8:00am–4:00pm
Supportive and friendly team environment
Access to our Employee Assistance Program (EAP) for confidential wellbeing and support services
Training and support to help you succeed in the role
Opportunity to work with a well-established Australian manufacturer
A workplace where your ideas and contribution are valued
Strong commitment to workplace health, safety and wellbeing
Onsite canteen
About the Role
As a key point of contact for our customers, you will play an important role in delivering an exceptional customer experience from initial enquiry through to order and delivery.
This is a hands-on and varied role where you will support customers, solve problems, process orders and work closely with our internal teams to achieve the best possible outcomes.
You will be part of our close-knit Customer Support team, working collaboratively withSales, Manufacturing,



Planning and Logisticsto keep things moving and ensure our customers receive the high level of service they expect from Weathertex.
Key Responsibilities
Your responsibilities will include:
Being a friendly and professional first point of contact for our customers
Responding to customer enquiries via phone and email
Processing customer orders and completing accurate data entry
Understanding customer needs and providing practical solutions
Managing and resolving customer issues and escalated enquiries
Following up on enquiries, orders, deliveries and customer requests
Working closely with Sales, Manufacturing, Planning and Logistics
Providing general administrative support to the Customer Support team
Building strong and positive relationships with customers and internal stakeholders
Taking ownership of customer enquiries and following them through to resolution
About You
We are looking for someone whogenuinely enjoys helping people, solving problems and getting things done.
You will be confident communicating with a wide range of people, have excellent attention to detail and enjoy working as part of a team.
You will bring a positive attitude, good commercial awareness and the ability to remain calm, organised and professional in a busy workplace.




Most importantly, you will be someone who takes ownership, looks for solutions and genuinely cares about providing a great customer experience.
To Be Successful, You Will Have
Previous experience in a customer service, customer support or administration role
A professional, friendly and confident phone manner
Excellent verbal and written communication skills
Strong active listening and problem-solving skills
Experience managing inbound and outbound customer communication
Confidence dealing with customer concerns and escalated enquiries
Strong attention to detail and accuracy
Good computer and data entry skills
The ability to manage multiple priorities in a fast-paced environment
A collaborative and team-focused approach
Reliability, enthusiasm and a willingness to learn
A positive, solutions-focused attitude
The ability to follow procedures and instructions accurately
Why Join Weathertex?
At Weathertex,our people are our greatest asset.
Our culture is built around people, collaboration, innovation and continually looking for ways to do things better.
You will be joining an Australian-owned business with a strong purpose and genuine commitment to sustainability.
We pride ourselves on providing a supportive workplace whereyour ideas are valued, your contribution matters and you are supported to succeed.
If you enjoy building relationships, solving problems and being part of a great team, we'd love to hear from you.
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📌 Customer Support Team Member (New South Wales)
🏢 Weathertex
📍 New South Wales