Frankie & George Cafe is seeking a passionate and experiencedFront of House Assistant Managerto join our team.
This is afull-time positionbased inBrisbane, QLD ****.
You will play a crucial role in delivering exceptional customer experiences and supporting the smooth operation of our busy café.
As Assistant Manager, you will work alongside our management team to ensure outstanding service standards, maintain our reputation for excellence, and contribute to the success of our growing hospitality business.
What you'll be doing
Leading and supervising front of house staff to ensure seamless service delivery and positive guest experiences
Managing customer interactions with professionalism, warmth and attention to detail
Assisting in the training, development and performance management of team members
Maintaining high standards of hospitality, cleanliness and presentation throughout the café
Handling customer queries and complaints promptly and professionally, seeking appropriate resolutions
Supporting the management of café operations, including table management, reservations and seating arrangements
Monitoring and promoting food and beverage offerings to guests
Assisting with rosters, scheduling and staffing arrangements as required
Contributing to the achievement of service targets and business objectives
Supporting cash handling procedures and point-of-sale system operations
Collaborating with kitchen and management teams to ensure operational efficiency
What we're looking for




Experienced barista skills and knowledge
Proven experience in a front of house or hospitality management role, preferably within a café, restaurant or similar venue
Strong leadership and team management capabilities with the ability to motivate and develop staff
Excellent customer service skills with a genuine passion for hospitality
Ability to remain calm, organised and professional in a quick-paced environment
Exceptional communication and interpersonal skills
Knowledge of food and beverage service standards and best practices
Proficiency with point-of-sale systems and hospitality technology
Physical ability to stand for extended periods and perform various operational tasks
Flexibility to work varying hours, including evenings, weekends and public holidays as required
A positive attitude, strong work ethic and commitment to excellence
Relevant hospitality qualifications or certifications are advantageous
About us
Frankie & George Cafe is a cherished destination in Brisbane's hospitality scene, dedicated to delivering exceptional café experiences.
We pride ourselves on our warm, welcoming atmosphere, quality offerings, and genuine care for our customers and team members.
Our mission is to create memorable moments through excellent service, quality products, and authentic hospitality.
We are committed to building a workplace culture that celebrates teamwork, creativity, and a passion for hospitality.
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📌 Front Of House Assistant Manager (Queensland)
🏢 Frankie & George Cafe
📍 Queensland