Job Description
At Qantas, our teams come together to create new and unique experiencesfor ourcustomers.
A fantastic opportunity tobe part ofa team that focuses oncutting-edgetechnologyandqualityengineeringprinciples.
Full-time and permanent position based at ournew ProductInnovation Centre in Adelaide.
Join Qantas in our brand-new ProductInnovation Centrelocatedin Adelaideto help usensure consumer needs are met by embedding robust testing strategies and automation practices that uphold software reliability, performance, and security.
Deliverseamless, high-quality digital experiences that build customer trust and satisfaction.
As a SeniorQuality Engineer– Conversational AI, you'll be responsible for testing and validating chatbot solutions while helping shape and evolve our CAI quality engineering capability.
You'll work closely with product, engineering and AI teams to design automated chatbot tests, validate conversation flows, and troubleshoot issues as they arise.
With the freedom to identify and implement the best solutions, you'll continuously improve our tools, frameworks and overall approach to CAI testing.
You'll have:
Strong experience in Quality Engineering or QA, with hands‐on experience testing Conversational AI or chatbot platforms
Proven experience using Cyara Botium for chatbot test automation
Expertise in testing conversation flows, intents, entities and dialogue management across multiple scenarios
Experience validating chatbot integrations with backend systems and APIs
Ability to design and execute end‐to‐end test strategies for AI‐driven customer experiences
Experience embedding chatbot testing into CI/CD pipelines




Strong understanding of the challenges of testing AI systems, including ambiguity, edge cases and training data validation
Experience testing non‐functional requirements such as performance, security and accessibility in conversational interfaces
Confidence collaborating with cross‐functional teams to embed quality early in the delivery lifecycle
Strong analytical skills to interpret chatbot behaviour and translate insights into quality improvements
Excellent communication, documentation and stakeholder engagement skills
Experience working with Mobile apps as the entry point to the chat bot.
A continuous improvement mindset and passion for emerging AI technologies
Confidence contributing to go/no‐go decisions for chatbot and CAI releases
Why Qantas?
At Qantas, your career can take you further than you imagined.
You'lljoin a team where creativity andpassiondrivessuccess.Together we dream big and deliver even bigger.
You'llfind diverse opportunities to grow, personally and professionally.
From day one,you'llbe supported with hands‐on training, coaching, and formal learning programs designed to help you excel.
Your development is our priority because we know that when you thrive, so do our customers.
And while this role is your starting point at Qantas,it'sjust the beginning.




We have a proud history of helping our people explore new paths and reach new heights - the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave andtheoptiontopurchaseadditionalpaidleave for eligible employees.
We'llgive you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health andwellbeing,leisureandentertainment.
You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devicesand professional memberships.
We'llsupport your wellbeing: Whetherit'slearning to better support your own and others' mental health, our interactive wellbeingappor your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working setting that embraces and values diversity and inclusion.
By coming to work for us,you'llbe part of an organisation that encourages diversity, supports charities and environmental initiatives.
We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.
If you have any support or access requirements, we encourage you toadviseus at time of application.
Your personal information will be kept confidential in compliance with relevant privacy legislation.

📌 Senior Quality Engineer (South Australia)
🏢 Qantas Group
📍 South Australia