The Queens Hotel Gladstone has expanded — and we're just getting started.
As part of our $10M+ redevelopment and growth strategy, we now operate two Bottlemart retail locations across Gladstone:
Bottlemart South Gladstone
Bottlemart Sun Valley
With continued growth planned, we are seeking an experienced, driven and commercially focused Retail Operations Manager to lead our independent retail liquor network and drive the next phase of growth.
This is a career-defining opportunity for a strong retail operator who understands sales, customer engagement, local area marketing, and team leadership — someone ready to take ownership of our Bottlemart operations and treat the business as if it were their own.
RETAIL OPERATIONS MANAGER – BOTTLEMARTThe Queens Hotel Gladstone has expanded — and we're just getting started.
As part of our $10M+ redevelopment and growth strategy, we now operate two Bottlemart retail locations across Gladstone:
Bottlemart South Gladstone
Bottlemart Sun Valley
With continued growth planned, we are seeking an experienced, driven and commercially focused Retail Operations Manager to lead our independent retail liquor network and drive the next phase of growth.
This is a career-defining opportunity for a robust retail operator who understands sales, customer engagement, local area marketing, and team leadership — someone ready to take ownership of our Bottlemart operations and treat the business as if it were their own.
About the RoleAs Retail Operations Manager, you will oversee the daily operations, sales performance,



team culture and customer experience across both retail locations while working closely with the leadership team at The Queens Hotel Gladstone.
You will lead the stores with a strong focus on:
Sales growth and KPI performance
Local area marketing and corporate sales opportunities
Team leadership and staff development
Customer service excellence
Retail presentation and merchandising
Loyalty app engagement and digital promotions
Supplier relationships and stock control
Integration with on-premise venue promotions and campaigns
You'll work closely with Bottlemart and Liquor Marketing Group (LMG) programs, ensuring our stores remain competitive, highly visible and positioned as market leaders within Gladstone.
Why Join The Queens Hotel Gladstone?
Be part of one of Central Queensland's fastest-growing hospitality and retail groups
Join a locally owned independent business with major expansion plans
Work with leading retail brands including Bottlemart and Liquor Marketing Group
Opportunity to make a genuine impact on business growth and direction
Career progression opportunities as the business continues to expand
Work within a supportive, high-performing leadership team
If you're a passionate retail leader ready to drive growth,



lead teams and build one of Gladstone's strongest independent retail liquor operations — we want to hear from you.
Key Responsibilities
Lead and manage retail operations across multiple Bottlemart locations
Drive sales growth, profitability and operational performance
Build strong local relationships and corporate business opportunities
Ensure stores deliver exceptional presentation and customer experiences
Manage inventory, ordering, pricing and stock control processes
Oversee rostering, wage controls and team performance
Execute national and local promotional campaigns
Work alongside venue management to create integrated retail and on-premise offers
Drive loyalty app engagement and digital marketing initiatives
Maintain compliance with RSA and liquor licensing requirements
Skill & Experience
What We're Looking For
Previous experience managing Bottleshop or retail liquor operations
Multi-site management experience highly regarded
Strong understanding of retail sales drivers and customer engagement
Experience with SwiftPOS and ALM systems preferred
Excellent leadership and communication skills
Commercial mindset with a strong focus on growth and results
Ability to lead by example in a fast-paced environment
Strong understanding of stock management and retail merchandising
Current RSA certification (mandatory)
Forklift Licence advantageous but not essential
Availability to work a flexible roster including weekends and public holidays
#J-*****-Ljbffr

📌 Retail Operations Manager (Tasmania)
🏢 Queens Hotel Gladstone
📍 Tasmania