Job Description
Customer Service (Ecommerce) & Support – Help Us Build Something Great!
LAVANA Jewellery
About Us
We are an Australian-owned family business with more than 20 years' experience in the jewellery industry and the team behind LAVANA Jewellery, an online ecommerce jewellery brand launched in ****.
Now entering our second year, LAVANA is an exciting and growing part of our business, with a strong focus on beautiful product, exceptional customer experience and continued growth.
We're looking for a proactive and highly organised Customer Service (ecommerce) & Support team member to play an key role in our next stage: helping our customers, supporting online sales, packing orders and ensuring the day-to-day operations behind the brand run seamlessly.
This is a hands-on role in a fast-paced, entrepreneurial business where you'll have the opportunity to make a genuine impact as LAVANA continues to grow.
The Role
More than just answering customer enquries, this role is all about turning every interaction into a standout customer experience.
You'll be guiding customers, managing orders, helping pull product for publicity and influencers, keeping things running behind the scenes, and playing a key part in building a seamless online store.
You'll be based in our Sydney CBD headquarters right near Sydney Town Hall, working alongside the owners,



our marketing and operations team who can support you to be a success in your role!
This is a full-time permanent role (Monday - Friday 9 - 5pm) with a long term view.
What You'll Be Doing
Responding to customer enquiries via live chat, email, and social media
Recommending products and assisting with purchases
Managing orders, tracking deliveries, handling returns and exchanges
Updating product listings and stock levels
Assisting with packing, order prep and occasional laser engraving (training provided)
Supporting online store operations and collaborating with marketing, design & fulfilment
Contributing to process improvements and customer insights
Willing to do a variety of tasks we start this new venture
What We're Looking For
Friendly, confident communicator with a customer-first mindset
Organised, detail-oriented, and comfortable juggling tasks
Tech-savvy and quick to learn recent tools (Shopify experience a bonus)
Positive, proactive, and ready to grow with a startup team
Bonus Points For
Experience in online sales, e-commerce, retail, or customer service
Interest in jewellery, fashion or design
A "jump in and help" attitude
What You'll Get
A supportive, energetic team environment
Hands-on training and room to grow
Exposure to all areas of the business
Generous staff discounts and the occasional sparkle!

📌 Customer Service (Ecommerce) & Support (New South Wales)
🏢 Moi Moi Fine Jewellery
📍 New South Wales