Medcast is a healthcare education and technology company on a growth trajectory - home to MedLuma, our AI-powered clinician platform, and a team that partners with government, Primary Health Networks, hospitals and practices across Australia.
About the Role
We're looking for a hands-on Customer Success Manager to lead the day-to-day delivery of our customer success function.
Reporting to the COO and supported by a Customer Success Associate, you'll own the customer portfolio end-to-end, from onboarding through to renewal, while helping to build the processes and foundations that will shape this function as it scales.
This is a role for someone who genuinely enjoys the craft of customer success: building relationships, solving problems, and getting hands-on with the work, while also stepping into some early people leadership.
What You'll Do
Manage day-to-day relationships across a portfolio of customers, including key accounts
Lead customer onboarding, check-ins and business reviews
Own renewal conversations and identify expansion opportunities in partnership with Sales/Growth
Monitor account health and get ahead of churn risk
Provide day-to-day coaching and support to our Customer Success Associate
Help shape the customer success playbook,



tools and ways of working as the function matures
Partner closely with Product, Sales and Support to keep the voice of the customer front and centre
What You'll Bring
Experience in a customer success, account management or client relationship role
Some experience mentoring or supporting others (formal or informal)
Strong relationship-building skills and the confidence to manage renewal and retention conversations
Comfort working with CRM/customer success tools and interpreting customer data
A proactive, solutions-oriented approach - you like solving problems, not just flagging them
Experience in a fast-growing SaaS, technology or skilled services business is a plus
Healthcare or health education sector experience is highly regarded but not essential
Why Join Medcast?
Be part of a mission-driven business making a genuine difference in healthcare education
Hybrid working (we have offices in Sydney and Bowral)
Room to grow
Work closely with a supportive COO and a small, connected team
Medcast is committed to diversity, inclusion, and workplace flexibility.
We welcome applications from all members of our community and strive to provide equitable access to opportunities.
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📌 Customer Success Manager (New South Wales)
🏢 Medcast
📍 New South Wales