Job Description
As a Customer Service Officer within our Machine & Hire team, you'll be the first point of contact for customers requiring specialised transport, equipment hire and recovery services.
This is a fast-paced and rewarding role where you'll use your customer service skills to coordinate jobs, solve problems and build strong relationships with customers across a range of industries.
While experience in transport and logistics is highly regarded, we're open to candidates with strong customer service experience and a willingness to learn our specialised industry.
We provide the support and training needed to help you succeed in the role.
Your day-to-day responsibilities will include, but are not limited to:
Responding to customer enquiries relating to transport, equipment hire and recovery service
Coordinating jobs with our Operations and Despatch teams to ensure smooth service delivery
Building strong relationships with repeat commercial customers and equipment hire companies
Providing timely updates and solutions to customers in a professional and friendly manner
Maintaining accurate records and information within internal systems
Delivering exceptional customer service in a fast-paced operational environment
About you:
To be successful in this role, you will bring a customer-focused approach, strong communication skills and the ability to manage multiple priorities in a busy environment.
Previous experience in a customer service, administration, scheduling or coordination role
Strong communication and relationship-building skills




Excellent problem-solving skills and the ability to think on your feet
Strong computer skills and confidence working across multiple systems
The ability to remain organised and manage competing priorities
Availability to work a rotating roster, including weekends
Highly desirable (but not essential):
Experience within transport, logistics, fleet operations, heavy vehicle, machinery hire, construction, civil or earthmoving industries
Experience in scheduling, dispatch, fleet coordination or transport operations
Knowledge of trucks, trailers, machinery or heavy vehicles
About Clayton's
Clayton's Towing Service has been a cornerstone of the industry since ****, when Bill and Mary Clayton hand crafted their very first tow truck.
Fast forward 56 years, and Clayton's has transformed into one of Australia's largest towing companies, proudly operating 15 depots across Queensland, with services extending throughout the state.
With a highly dedicated team of over 175 professionals, and a lot of long term staff, we embody a legacy of expertise and commitment.
We pride ourselves on our creative approach and unwavering dedication to excellence, ensuring that we're always ready to assist you, no matter the situation.
At Clayton's Towing, we're not just about towing; we're about building lasting relationships and making a positive impact in the communities we serve.
Benefits of working with Clayton's:
Above award wages
Friendly and close-knit team environment
Extensive onboarding and ongoing training
Opportunities for growth and development
Employee Assistance Program

📌 Customer Service Officer (Queensland)
🏢 Clayton's Towing Service
📍 Queensland