Job Description
As Café Manager, you'll be responsible for leading, motivating and managing the FOH team, running busy daily service efficiently, staff rostering, training and performance management, maintaining a high standard of customer service, ensuring the café is clean, organised and presentation-ready, handling customer feedback professionally, working closely with the owners to improve systems, service and profitability, and jumping on the floor, POS or coffee when required.
Key responsibilities
Leading, motivating and managing the FOH team
Running busy daily service efficiently
Staff rostering, training and performance management
Maintaining a high standard of customer service
Ensuring the café is clean, organised and presentation-ready
Handling customer feedback professionally
Working closely with the owners to improve systems, service and profitability




Jumping on the floor, POS or coffee when required
About you
Excellent leadership and communication skills
Confident and fast using POS systems — Square experience is a big advantage
Strong understanding of busy café operations
Barista/coffee knowledge highly regarded
Excellent organisation and problem-solving skills
Ability to manage and motivate a team
Reliable, punctual and skilled
A positive, energetic personality with a genuine love for hospitality
Attractive salary/package for the right candidate
Supportive owners who are actively involved in the business
Opportunity to have a real impact on the operation
Great team and strong local customer base

📌 Cafe Manager (New South Wales)
🏢 Bertoni Balmain
📍 New South Wales