Job Description
Veteran Healthcare | DVA | Medicinal Cannabis
We are seeking an experienced DVA Claims & Patient Services Specialist to support veterans through DVA-funded medicinal cannabis pathways.
This role requires direct experience working with both DVA and medicinal cannabis, with a solid understanding of DVA processes and the end-to-end veteran patient journey.
You will work closely with patients, clinicians, specialists and internal teams to coordinate DVA applications, documentation and patient progress.
About the Role
You will be a key point of contact for veteran patients and clinicians, taking ownership of patients progressing through the DVA pathway and ensuring applications, documentation and follow-ups are managed accurately and efficiently.
Key Responsibilities
Support veterans through the end-to-end DVA medicinal cannabis patient journey, from onboarding through to applications, approvals and ongoing care.
Prepare and coordinate DVA applications, claims and supporting documentation.
Liaise with patients, GPs, specialists and clinicians to obtain required information and documentation.
Monitor application progress and proactively follow up outstanding requirements.




Maintain accurate patient records and documentation.
Contribute to improvements in DVA workflows and patient processes.
About You
You are highly organised, confident managing multiple patient cases and experienced in supporting veterans through DVA-funded medicinal cannabis pathways.
Previous experience working with DVA patients within the medicinal cannabis sector.
Strong knowledge of DVA applications, approvals, claims and documentation requirements.
Experience supporting the end-to-end veteran patient journey.
Strong organisational skills and attention to detail.
Excellent verbal and written communication skills.
Confidence communicating with patients, clinicians and external healthcare providers.
A proactive, professional and empathetic approach.
The Opportunity
Highly competitive remuneration for the right candidate.
Join a supportive team within a rapidly growing business.
Genuine opportunity for career progression and professional growth as the business continues to expand.
The opportunity to help shape and improve our DVA patient services as we continue to expand.

📌 Dva Claims & Patient Services Specialist (New South Wales)
🏢 seek.com.au
📍 New South Wales