Job Description
Contact Centre Agent – Norwest Medical Imaging
At Synergy Radiology, our people, patients and referrers are at the heart of everything we do.
We are looking for a friendly and patient-focused Contact Centre Agent to join our team at Norwest Medical Imaging and help deliver a positive experience at every interaction.
About Us
Synergy Radiology is a trusted provider of Radiology services, with a network of more than 10 practices.
We are committed to delivering high-quality, patient-centred care and fostering a supportive and qualified workplace where our people are encouraged to learn, develop and grow.
Our Contact Centre team plays an important role in providing a seamless experience for patients and referring doctors across our practices.
The Role
As a Contact Centre Agent, you will support patients and referring doctors across phone and digital channels.
Comprehensive training and ongoing support will be provided.
We are offering full-time, part-time and casual contracts.
Shift Timing
Monday–Friday: Business hours are 8:00 am–5:30 pm, with shifts rotated between staff.
Saturday: 8:00 am–12:00 pm.
Sunday: Occasional Sunday shifts may be offered after the training period.
Responsibilities include:
Handle inbound and outbound calls from patients and doctors.




Book and reschedule patient appointments via phone and digital platforms.
Respond to patient and referrer enquiries.
Maintain accurate patient information and databases.
Provide billing and appointment preparation information.
Assist with image access and general administrative support.
Provide a high standard of customer service across all interactions.
About You
We are looking for someone who:
Has customer service or contact centre experience; high-volume experience is desirable.
Has previous chat/digital customer service experience, preferred but not essential.
Has a friendly, welcoming and positive attitude.
Is confident learning and working across multiple systems and platforms.
Has excellent communication, organisational and attention-to-detail skills.
Works well collaboratively in a fast-paced team environment.
Radiology administration experience is highly regarded.
Why Join Synergy Radiology?
Competitive remuneration with annual reviews.
Comprehensive industry training and ongoing support.
Opportunities for career growth and development.
Supportive team environment and team-building events.
Recognition and rewards programs.
Newly renovated workspace with modern equipment.

📌 Contact Centre Agent - Norwest Medical Imaging (New South Wales)
🏢 Synergy Radiology
📍 New South Wales