Job Description
Our client is a privately owned, well-established provider to the commercial and industrial refrigeration and air conditioning industry throughout Queensland.
Operating from a modern facility in Murarrie, the business has built a strong reputation within the HVACR industry, with over 20 years operating in the sector.
An opportunity is now available for a senior Service Coordinator to join their established Service Department.
This is a key position supporting the ServiceManager across the day-to-day coordination of field technicians, while also contributing to service reporting, WIP management, invoicing readiness and ongoing process improvement.
The Opportunity
Working closely with the Service Manager, technicians, supervisors and finance team, you will help coordinate service delivery from the initial customer request through to scheduling, completion and invoice readiness.
Your responsibilities will include:
Coordinate and schedule technicians across breakdowns, preventative maintenance, quoted works and maintenance contracts
Receive and allocate service requests based on urgency, location, technician capability and workload
Maintain regular communication with customers, technicians and supervisors regarding service requirements and job progress
Monitor open and completed service calls, following up outstanding labour, materials, documentation and costs
Review technician notes and service information to support accurate and timely invoicing
Assist with WIP reviews and service performance reporting
Maintain accurate client, site, asset and equipment information




Raise purchase orders and assist with tracking supplier costs and job-related documentation
Support technician timesheet and labour record accuracy
Assist the Service Manager with reporting, operational analysis and continuous improvement initiatives
Contribute to the implementation and ongoing improvement of service management systems and processes
About you
You will be an organised and proactive Service Coordinator who understands the importance of balancing customer requirements, technician workloads and commercial outcomes.
Ideally, you will bring:
Preferably with 3+ years of experience in service coordination, service administration or a similar operational support role
Exposure to ERP or field service software such as Dynamics 365, Business Central, SAP
Proficient with Microsoft Office, particularly with Excel and Word
Knowledge of HVACR, refrigeration, or trade services is highly regarded
Strong organization, clear communication, and a valid driver'slicence.
What's on Offer
This is an opportunity to join an established Queensland business in a position that offers greater responsibility than a traditional scheduling role.
This is a permanent, full-time opportunity offering a competitive salary to attract top industry talent, including
Remuneration: $80,000 to $100,000 plus super
Join a leading mechanical services contractor
Flexible 9-day fortnight work arrangement
Modern Murarrie-based facilities
Stable and established service operation
Supportive and experienced management team
Opportunity to contribute to process and system improvements
Long-term career prospect within a growing business
Competitive remuneration based on experience

📌 Service Coordinator (Queensland)
🏢 Add Staff
📍 Queensland